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ComplaintsforGolden Glow Ballroom
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
3 years ago we placed our Deposit for our wedding that was suppose to be in 2022. We paid a lot more than the minimum deposit. We ended up needing to cancel the venue do to life circumstances. When I called them they said we wouldnt get ANY money back. Now I understand not getting the deposit back but the extra money we paid should come back to us. That is all I am asking for.Business response
11/14/2022
Golden Glow's contract signed by client states in our cancellation policy: If the Customer wishes to cancel its event, it must give written notice to The Glow. All deposits and payments made to that date are forfeited.
Customer response
11/15/2022
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] This is poor business practices. We gave ample notice. This company could have kept the minimum deposit and refunded the extra and that would have been reasonable. They also would have been able to rent out the space still. These business practices are in place to take advantage of potential customers. This is unethical.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.