Business ProfileforGreat Lakes Pleasure Pools

We hired Great Lakes Pleasure Pools in April to install a new liner in an in ground pool. The quote was in line with other pool companies that we researched. We liked that they were able to install the liner within a few weeks. We paid half up front and the other half the day the liner was installed. After the liner was installed we noticed wrinkles in the bottom of the pool. We call Kevin Bi, the owner of Great Lakes. We were told that someone would be out to look at and fix the wrinkles within the week. A week passed and no word from Kevin. Both my husband and I repeatedly tried to call and we either were sent to voicemail or the voicemail box was full. Eventually, my husband did get in touch with Kevin and we were told that he really did not have time to come fix the liner and that we were "acting like we were stabbed when really we were just scratched". We could not believe the rudeness of this comment. Needless to say we did not stop reaching out to Kevin. Two months after our liner was installed, not only had the wrinkles not been fixed, but now the liner was coming out of the track around the top of the pool. Luckily, I still had the installers number in my phone and I reached out to him. Rickie replied to my text that day and was out to my house within 3 days. The only communication I received from Kevin was a text message saying that he was on vacation and that I should not reach out to him. Kevin did accidentally call me and I heard an entire, inappropriate conversation that he was having with another person. I would never recommend this company to anyone. The lack of customer service and the total disrespect for paying customers was appalling. The only reason I feel I give it one star is for Rickie and his wife. I highly caution anyone thinking of hiring Great Lakes Pleasure Pools.