Business ProfileforTarps Now

I purchased outdoor curtains from Tarps Now in September 2022 to enclose an outdoor area. I provided custom specifications as requested by the sales team. There were errors and they didnt come as agreed but I was able to work through things and get them installed and they were functional. I had furniture delivered that day and it needed to be protected from the elements so I could not return them to be made to spec.In February 2, 2023 the curtains ripped and I notified Tarps Now what occurred and sent pictures. After several days I received notification that Tarps now would not cover the damage that there were 25MPH winds in my area and they considered that an act of nature not covered by warranty. They also informed me that I should have taken the curtains down in high winds, yet the winds in my neighborhood that evening were listed as Fresh Breeze according to the ************************* During the sales process or on any correspondence I was never told to take the curtains down for moderate winds (any winds for that matter) and I was explicit in my conversations as to their use outside. In fact in my correspondence back and forth with Tarps Now they used the term outdoor curtains as did I.After the e-mail denying my warranty claim I requested a phone call with a top executive at Tarps Now to discuss the claim. I was denied the meeting as the sales person told me she makes the decision solely with input from her production team.I would like restitution. I spent $1,060.72 on these curtains and was explicit about their use. I was never advised to take them out of the wind. They ripped in moderate winds and my request to have them repaired was reasonable. To use act of nature as the reason for not honoring the warranty is egregious.