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ComplaintsforApex Marine
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Complaint Details
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Initial Complaint
03/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new polar kraft boat from this dealership in the beginning of February of this year. I got the boat home and a few days later I took it out to test. Once I put the boat in the water are realized that it was sitting very low in the back of the boat and water was almost coming in the drain hole for the splash well. Also had a few issues with the battery wiring not being bolted in and almost touching the frame of the boat which would have caused a fire. I contacted the dealer about the issue that I was having so they arranged to meet me halfway to pick up the boat. After them telling me that they were going to put sponsor pods on the back of the boat because it needed them due to the weight even after them moving the batteries forward. The dealership then sends the boat to the factory where it was built. After the factory has the boat for 2 weeks I get an email stating that since the dealership moved the batteries forward that the boat seems to be doing better. Well better is not fixed. I then get an email stating that it's going to cost me $800 to have the sponsing pods installed. I'm not paying for a issue on a new boat that is the dealership and the manufacturers fault. I have tried to be in contact with the owner of the dealership ***************** and he is refusing to do anything about this at this point I want a return of my boat with the sponsing pods or I want to return the boat for a refund. I have been without a boat for over a month now and ***************** the owner of freeway will not return my calls or emails. After me spending 40k on this new boat.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.