ComplaintsforGenthe Chrysler Dodge Jeep Ram

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2015 Dodge Ram hemi engine has been at the ******, ** LaFontaine dealership since 9/29/2022 going on 3 months! They installed 2 brand new engines and each time it blew up on our way home! They are working with Chrysler on the THIRD engine as we speak. We need intervention and resolution! I am 85 yrs old and feel I am being lied to. I have called numerous times and still do not have any idea WHEN I will get my truck back! They say Chrysler headquarters is causing the wait!

  Business response

  01/09/2023

    working with chrysler and the customer to get this fixed asap .

  Customer response

  01/10/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *********************

  I am relieved they called me but I will not let this complaint go until I receive my truck after 3 month!

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used **** Focus from Lafontaine in ******. **. Within the first 6 hours of having the car the engine light came on. I phoned the dealership took the car in to be fixed. They had my car just shy of a month. They phoned said my car was fixed dropped it off to me at work. When leaving work car would not start. Car goes back in shop for another month. Got car back and it didn't seem to shift correctly. I was assured it was fine and just the type of trans used in that model. Less than a month later car won't shift into gear. Took to a local mechanic who "Reset" the trans. It didnt work and every time I drove the car i was resetting the trans. So I've had the car 4 months and my trans needs replaced. 2 of those 4 months the dealership had for repairs. I asked several times for the service records and was never provided those. So I had to trade in the focus at a **** dollar loss and got a Chrysler 200. I have made 2 pymts on this car. While going down the road at 50 mph the car dies. This has happened several times. My local mechanic wont even work on it. I took to the dealership they had it a week and a half and cannot tell me whats wrong. I got the car back on Sept. 22 today is the 26th and the car has died 4 times while driving. No engine light is on so diagnostic scanner wont work. I have now purchased 2 vehicles from what I thought was a reputable dealership and have gotten cars that are literally unsafe. They are not willing to make this right. What has happened to me may be legal but it is beyond unethical and literally life threatening.

  Business response

  09/27/2022

  having customer bring the vehicle back to the dealership . so we can look at it 

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Lafontaine car dealership in ****** **. A 2015 Towne and Country for $17,000.00, put $5,000 down and the next day the vehicle would not start. I had to get it jump-started the next day to get home. When I contacted the dealership, I became upset with the responses given to me by the salesman and used strong language in expressing my displeasure at having just spent $5,000.00 on a vehicle that wouldn't start the next day and not being given any answers or help. Just told I was being combative and angryand therefore it was my problem and good luck. I was told to get it jumped and bring it in. When I asked the dealership to send a tow truck as I felt the vehicle is not safe to drive was given the run-around. I have a vehicle that wont start after 1 day and just rudeness from the manager

  Business response

  06/03/2022

  To whom it may concern,

  Customer purchased vehicle on Saturday then had a holiday weekend, dealership was closed Sunday and Monday. Customer had sales professionals number, never reached until Tuesday. Customer explained she had the jump the vehicle once on sunday and was concerned. We asked customer to jump the vehicle one more time and bring in to our service department to replace the battery on Tuesday. customer declined to bring vehicle in, then became combative on Wednesday with sales professional through text/vulgar language. We again explained to bring vehicle in and we would resolve issue by replacing the battery.  

  Spoke with management team regarding customer Thursday morning and agreed to have Pre-Owned manager reach out customer. Manager explained to customer the way they talked to employee was inappropriate, but we're here to help. Asked again for her to jump the vehicle and we would replace battery. Customer stated she didn't want to waste a call to AAA to get it jumped. At this point dealership finally understood customer wanted us to pay for the vehicle to be towed in. Dealership then offered to tow it in, but customer and son began to swear over and over again on phone. Manager stated they needed to stop using vulgar language or he wouldn't be able to help any further. Customer then stated that nobody has been trying to help her since she bought the vehicle, at this moment the manager again stated this was him offering her help and would send a tow truck to pick it up. Customer then stated she didn't want our help and she was going to rent a vehicle and handle it on her own.  Manager explained that was a bad idea, but customer said I don't want your help. At this time phone call ended. Then customer started to text sales professional afterwards, being inappropriate and telling sales professional to grow a "ball sack" and this was all his fault.

  Management staff advised sales professional not to engage with customer anymore and we could no longer assist with this matter.

  Thank you,

  Lafontaine CDJR of Saline

  Customer response

  06/07/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  I am rejecting this response because it is inaccurate and the manager is not being forthcoming  in his recounting of what happened. His account does not even make sense. I called to request that the vehicle be towed and not at my expensive. Why would I decline what I called to request? Because I was upset at having a vehicle that didnt start the following day of me picking it up and used colorful language in a private text message to my salesman on his private phone to express my displeasure at being told to bring it in at my expense in an unsafe vehicle. At the start of the phone call the manager accused me of being combative because I swore at his salesman in a text. Not what could do to help, proceeded to lectured me on being nice. My son was angry at having been stranded in the vehicle and said in the background, then tell them to come get the fkng vehicle. I shushed him and he apologized. The conversation went south from the beginning and ended with the manager telling me good luck and hung up in my face. They never offered to tow my vehicle because I would have accepted. The manager stated he was never told by the salesman that it would not start and if I would come in we could discuss it. I asked how was I supposed to get there with no transportation and what was there to discuss in person that couldnt be discussed over the phone and the only thing I wanted to discuss was them sending a-tow truck. It still sits in my driveway and wont start. I have supporting text messages but do mot know how to upload them but would be happy to provide them otherwise.

  Regards,
  
  ***************************

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2018 Dodge Durango GT from this dealership roughly March 2021. When I originally purchased the vehicle I was told they would be fixing all paint imperfections, dents, scratchesetc. I was told it would look brand new and I would never be able to tell it ever had any issues. After purchasing the vehicle, the dealer had my car multiple times. Each time the paint was not corrected as I was told it would be. Ultimately the last time I received it they told me that the only was they would now be able to fix the paint is to start over from bare metal, and they werent going to do so. All the imperfections were still there, some even worse than before. The car had a terrible shake over 55 mph and became worse when braking. I asked them to inspect it and they never did. I ended up keeping the vehicle until November of 2021 when I was finally able to sell the Durango I had just purchased 8 months ago. I could not keep a vehicle that was going to have worsening problems that were supposed to be corrected like the dealer promised. I cancelled the extended warranty/ GAP insurance on I believe 11/8/21. Signed the paperwork at the dealership and was told it would ***********-9 weeks to receive both refunds. After having to contact the warranty company myself. I was informed the dealer had not started any of the process at already 6 weeks later. I finally received the warranty refund of $1810 January 3rd, still no gap refund though. The dealer told me on January 4, 2022 that I now need to give them a lien payoff on my vehicle to receive the gap refund even though I cancelled it 2 months prior. I have had to repeatedly go into the dealer because nobody would answer my calls. Each time they have been nothing but rude and dismiss my concerns. January 14th I once again went into the dealership voicing the way I feel and how they have treated me. They took me into a room and tried yelling then told me I can wait 2-3 more weeks to receive the refund. This Friday will be that time.

  Business response

  02/23/2022

  We contacted the customer he said he got the check and is all set . said he was good to go 

  Customer response

  02/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩