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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Home Pro committed to fix our roof (per the letter upon payment-see attached) But, will not respond.Business response
07/02/2024
Hello, this complaint is being handled. We have been in contact with the customer and working to get this issues resolved. The people she was trying to contact, no longer work for Home Pro Roofing and this message didn't get relayed to the home office. We are handling this on the week on 7/1
Thank you
Customer response
07/10/2024
Home Pro did come and inspect. Replaced two shingles, but did not fix the end caps. Not sure when they will be returning.
Thank you,
*************************
************
Business response
07/17/2024
Dear BBB,
I am writing in response to the complaint filed by ***************** regarding our roofing services at Home Pro Roofing.
Acknowledgement of Complaint: We have reviewed the complaint filed by ***************** on 7/10, detailing concerns related to the roofing work at her property.
Nature of Complaint: ***************** has highlighted some problems with the way certain shingles were laying on her roof.
Investigation and Findings: Following receipt of the complaint, we conducted a thorough investigation. Our findings indicate that while the issue is related to the framing of the house rather than our roofing work specifically, we understand the importance of addressing her concerns comprehensively.
Resolution Plan: To assist in resolving this matter, we are committed to visiting ********************* property again to assess the situation firsthand and explore potential remedies. Our proposed steps include:
-Revisiting the property to evaluate the current condition of the roof.
-Discussing potential solutions with ***************** to mitigate the impact of the framing issue on the roofing system.
Next Steps: We have already contacted ***************** with a plan to schedule a convenient time for our team to revisit her property. Our goal is to work collaboratively towards finding a satisfactory resolution.
Conclusion: We appreciate ********************* patience and understanding as we strive to ensure her complete satisfaction. Please feel free to contact me directly at ************ or ******************************* if there are any further questions or concerns.
Thank you for bringing this matter to our attention. We look forward to resolving this issue promptly.
Sincerely,
*************
CFO
Home Pro Roofing
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Contact Information
7113 Jordan Lake Rd
Saranac, MI 48881-9763
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.