Customer ReviewsforLombardo Homes of SE Michigan, LLC

absolutely awful experience working with this company. Horrible service horrible quality.

I'm sorry but without further information we're unable to verify a homesite associated with this complaint. There is ***************************** in our warranty system, the email isn't in the system, and the zip code is for *********. Please remove the review or provide actual information so we can respond.

Worst builder, poor craftsmanship, and takes zero responsibility for the issues they cause. We moved in in the end of January, and already had issues within two weeks. Weve had three issues with plumbing that have leaked, the final one, causing a massive leak in our first floor bath leaking down to the basement floor. Its been six weeks and they still have not completed remodeling and fixing the current issue. They were at fault as, they left a piece of plastic in the piping which caused flooding from our first floor toilet. They constantly do not accept, blame her fault, and take their time in regards to how they are going to fix the problems.

I'm sorry for the frustrations you've experienced in your new home. Lombardo is aware of the plumbing issues you've had, especially the larger leak that started in your powder room. While the plumbing issues have been addressed, the replacement vanity was backordered and didn't arrive until 5/22, which was right before your family was leaving for vacation. As such, it has taken an extended amount of time to get this repair completed for you. We understand this is wildly frustrating and inconvenient, but we're working diligently to get our trades back in your home to get this finalized for you. It is our intent to keep you updated with the status of ************, but if you ever have questions or concerns, please feel free to reach out to your construction coordinator via email or cell. He'd welcome the opportunity to talk through ************ or understand any additional concerns.

Lombardo leaves you in the dust (literally) after you close on your home. We closed on 1/31/22, we were told we would have our driveway and walkways installed as soon as the weather broke (our closing papers state that the work will be completed no later than 6/1/22). They poured our front porch on 4/7/22 and havent been back since. We have since watched them pour the driveways and walk ways on 17 homes and yet 5 of us STILL sit with dirt. Mind you that was 6/2022 and 7/17 of those homes still sit vacant! Several calls have been placed and yet nothing but excuse after excuse has been given. Hopefully other purchasers have better luck than the 5 homes who continue to sit in the dust! Shame on this company for dragging their feet for unknown reasons other than they have already received their money.

Im sorry for the frustration you experienced waiting for your outstanding flatwork to be completed. Our goal is to have all delayed exterior work completed on homes built during the winter months prior to August 15th . This is something we discuss at time of purchase agreement with all our homeowners who close in the winter. We also have information regarding this on our website, as we know homeowners are passionate about getting their exterior work completed as quickly as possible when the nice weather is upon us. We are required by the municipality to clear all temporary certificates of occupancy from homes that closed in the winter (such as yours). Because we have a large number of homes that close in the winter with these temporary certificate of occupancies that need to be cleared, we are given a several month timeframe in which to complete all the work. However, as newly built homes are constructed, the municipality requires Lombardo Homes to COMPLETELY install all exterior work and obtain full certificate of occupancy to ensure their closing promise is met. This is why you saw homes under construction receive a driveway or a final grade prior to the completion of your delayed exterior work. Unfortunately, this is not something we are able to control. The major contributing factor to getting delayed exterior work scheduled and completed is the weather. We do our best to utilize as many of the good weather days as possible. Every year is different when it comes to spring weather. In the past few years, we have experienced some of the most extreme springs in history. We want to be sure to do the work right the first time so we dont push work on questionable weather days. It is imperative that soil conditions and temperatures are optimal and conducive to complete concrete work. This sometimes means that spring work takes longer than you (or we) would like to complete, but we feel strongly about not jeopardizing the quality of your exterior work just to get it completed quicker. We hope youre enjoying your new home now that your exterior work is 100% complete. We encourage you to reach out to your warranty team or Lombardo Homes representative if you have future questions or concerns about your new home.