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ComplaintsforMidas
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My issue with Midas is that they are here to perform oil changes and listen to the customer. I took my vehicle a Buick Enclave in for service as I normally would and was refused. A new gentleman whom I had never seen refused to do the job siting Engine noise. My car is a 2008 so it may not be as quiet as a newer model. However, it wasn't loud like the muffler was dragging or catalytic converter was stolen! He said it sounded like a "Pulley" was loose and I should check it out. However, the problem was not a Pulley it was lack of oil and time was not in my side! Little did I know because I listened to them that my engine would lock and my car would be unmovable! I am surprised that someone who's supposed to be certified wouldn't know that! Also, Midas did nothing to help me with the problem. I have spent thousands (which I have receipts) on rentals as I search for a vehicle. Also, the money needed to invest in another vehicle to get me back on my feet. This happened in February of 2024 and I have been inconvenienced by asking for rides, trying to go look for new vehicles, catching cabs and my sense of trust and confidence has been destroyed. I believe an apology as well as the cost of the rentals should be covered by Midas, due to their incompetence.Also, I have it recorded where he admitted his wrong and can submit it as well.Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This Company Didnt Do A Thing. They charge me ****** for a so call Diagnosis fee which they didnt do. They didnt even put my truck on a hoist. They climbed under it two seconds and supposedly diagnosed it. When I signed the card they had out front for overnight repairs it made no mention of any fees, When I arrive the next morning I spoke with the manager he informed me that the cost would be ******* when I told him that I wasnt gonna to pay that, Thats when he informed me of the ****** for doing nothing but climbing under and diagnosing it he didnt put it on the hoist. I had my truck towed to my mechanic which I should have done originally but since Midas was in the neighborhood I decided to give them a try. I payed ***** for my truck to be towed . ***** ******************* charged me ******** . I think it is unacceptable for this company to price ***** this way.Business response
04/25/2024
It appears, customer dropped off vehicle overnight and was not present when we inspected the vehicle. We provided and estimate for what we found was wrong and the customer declined. The price quote we gave was not $5,100 but close to $3,700. The part quoted was a rear drive shaft which could vary in price based on whether the part would be used or new, the length of the warranty on the part, as well as the vendor used. The customer has the right to get as many quotes as they'd like however we charge an inspection fee at our shop as do most shops.Customer response
04/30/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
*****************************
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BBB Rating & Accreditation
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.