ComplaintsforCentral Park Deli

• Initial Complaint

  10/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 17, 2022, around 1:00 pm, I purchased a grilled chicken wrap from Central Park Deli (**********, **) something that Ive purchased from this establishment several times prior. Once I got back into my vehicle after getting my order, I took two bites out of the wrap. It wasnt until the third bite that I noticed that it was bacon in the wrap. This scared me because I have not eaten pork for over ten years due to digestive reasons. I immediately took the wrap back into the restaurant and stood at the counter waiting to be attended to. Once I was acknowledged by a man, I placed the bag on the counter and asked, when did they start putting pork on the grilled chicken wraps? His response was, you must have got the wrong order. I responded by saying, I have not had pork in over ten years. The man replied by saying, you wont get sick! It is important to note that during this exchange, the mans attitude suggested that he was annoyed, to begin with. At this point, I was in awe, of his response and the fact that I had consumed pork and was afraid of what would happen from this consumption. The mans attitude started to increase; Im assuming from my state of confusion and blank stare. He then asked very shortly, if I wanted the warp re-made. I still stood there in disbelief due to his lack of concern and the dismissive attitude the was displaying. I finally responded that I would like to have the wrap re-made and requested a refund as well. I felt that my request was justified due to the conduct that was being displayed and the lack of concern for the dietary mishap. The man responded shrewdly by saying, Im not doing that! I reiterated that I did not eat pork and that refunding me $10 would not hurt their business. It was at this point I requested to speak with a manager due to the attitude that was being displayed. The man replied by stating that he was the manager. I asked, who was over him? He said that no one was

  Business response

  11/03/2022

  To whom it may concern, 

   

  ******************************* complained that her sandwich was given to her wrong. That it had bacon on it. Our assistant manager asked her if it would be OK to remake the sandwich and that it was no problem. She was very aggressive and rude. And said the manager said either we can give her a new sandwich or her money back that was our store policy. She proceeded to get upset and said she wanted both. He is not authorized to give both. And as the owner, I would have done the same either give them a new sandwich in replace of or their money back not both. She insisted on having both and the manager said he didnt have the authority to do that. She ended up getting very upset and irate and she said that the $10 wouldnt hurt our  business. She then proceeded to go on ****** and give us a one star with a horrible review stating that the assistant manager was rude and unprofessional. She also then stated that he threw the money at her and was very inconsiderate of her feelings. But the other employee said that he acted in a very professional manner but the lady was just way too upset and she didnt want to hear any resolution. In the end we gave her her money back and she was very angry that she couldnt get both. She proceeded to tell all her family and friends to give us one star review on ****** and harassed us. Theres about almost 20 reviews stating how horrible we were to her and no one and not one of them were present at the time. I called that harassment. I call that slander. I call that defamation of character. At the bottom line she harassed us for a whole week and we already resolved the problem by giving her her money back. Which is unfair to us as a small business. We have phenomenal reviews and we have great customer service. But sometimes you just cant satisfy everyone. And she called the restaurant and still harassed us. Again, our policy states either a refund or remake and she chose the refund and I believe we settled that problem. I also reached out to her via ****** response and said if she had any complaints to contact me at our restaurant she did and was upset I wasnt there to answer her phone . I am not there all day long she refused to leave her phone number with us and ***** contacted us since. And now she took it one step further and went to the Better Business Bureau to to keep harassing us. I understand her frustration at that time and we did refund her. I wish there was a way that small business owners too had a way that people didnt want to harass and ruin their business. We work hard and support our community and we also provide jobs to people in our community. We appreciate every single customers hard earned money spent in our restaurant. We love our customers. We really do 

   

  ***********************

  Central Park Deli

  20840 *********

  **********, ** 48033

  p ************

  f. ***********

  e *****************************************

  w www.CentralParkDeli.com

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