Business ProfileforLeaf Mask
Current Alerts For This Business
On November 18, 2020, BBB Serving Eastern Michigan and the Upper Peninsula began investigating Redcliffe Medical Devices and DBA Leaf Wellness, LLC after receiving complaints from consumers that had not received masks ordered months prior.
BBB learned from complaints that LEAF masks were advertised for sale on the business owner’s website with an icon linked directly to Indiegogo, a crowdfunding site, to finalize payment for the purchase of goods. The campaign raised over $4.2 million from 25,792 backers.
BBB received complaints from Indiegogo campaign backers and consumers alleging the company began selling masks directly via their website in the fall of 2020 even though the backers had not yet received the product purchased. Based on complaints, consumers attempted to contact the business after several months of waiting for their orders. The few consumers who did receive products allege the quality was not the same as advertised online. At least one consumer reported receiving an empty box. Complaints were filed when the business failed to respond to the consumer's phone calls and emails.
According to Michigan’s Department of Licensing and Regulatory Affairs (LARA), Redcliffe Medical Devices is registered to Lalit Verma, who also owns RSS Systems Inc. When visiting the location on file for Redcliffe Medical Devices, 3000 Town center, Suite 1550, Southfield, MI, the name of an engineering firm, F&L Engineering and Consulting Inc. was listed as the resident of the suite.
As part of BBB’s investigative process, the business’s website was also reviewed. BBB subsequently requested substantiation of several advertising claims. You can read details about BBB’s Ad Review in this business profile.
To date, Redcliffe Medical Devices, DBA Leaf Wellness, or Lalit Verma has failed to respond to complaints or substantiate advertising claims. BBB Serving Eastern Michigan will amend the business profile should we receive a response from the business.
For more information, click here for our press release.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3000 Town Ctr Ste 1550, Southfield, MI 48075-1102
- BBB File Opened:
- 11/18/2020
- Alternate Business Name
- Redcliffe Medical Devices, Inc.
- Related Businesses
- Business Management
- Mr. Lalit Verma, Owner
- Contact Information
Principal
- Mr. Lalit Verma, Owner
Customer Contact
- Mr. Lalit Verma, Owner
Customer Complaints
24 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/05/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
E
11/01/2021
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.