Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This business has called me over 20 times in 3 days. I have not applied for any loans with them and they will not stop harassing me.
Business response
07/03/2024
Hello Abby,
Your phone number has been added to the do not call list, you will not be receiving any further communication from Central Mortgage Funding, LLC.
Customer response
07/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Company will continue to call and harass you from multiple different phone numbers. I have blocked 6 different phone numbers and counting after telling 3 of them to stop calling me and remove me from whatever list they may have. I do not have a mortgage with them. They are soliciting.Business response
03/11/2024
Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.Customer response
03/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
01/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
They keep calling me with their unsolicited services. I have asked them to stop several time. They also call from serval random spoofed numbers which is federally illegal to do. Some one should prosecute.Business response
01/19/2024
Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.Initial Complaint
12/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received so many phone calls. This company is s*** I know way more than you think about this company , ****** (: your company is falling and were all happy. Your stars just keep going down and down and thats what you deserve the way how you run this company. No good management at allBusiness response
12/27/2023
Hello,
Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.
Initial Complaint
11/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i have received 19 phone calls in less than 3 hours (starting at 8am) from multiple bogus phone numbers all callers say they are from this company all requests to remove me form there call list ignored.Business response
11/22/2023
Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.Initial Complaint
10/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
During the last month, I have received multiple phone calls from this company. All calls are coming from different numbers; so, I am not able to just block one. The calls started at 7:30 AM and don't stop until 7:30 PM. When I initially answered a few of them, I told them to remove me from their mailing. Seconds to minutes later, I receive another slew of multiple calls, totaling 30+ something calls in one day! I am not even sure if this is the right company, as the callers (ID'd themselves as ****** ***** etc.), always give a different derivation of the company name when I do pick up the phone: Central Mortgage; Central Mortgage Income, Central Mortgage Services, Central Mortgage, LLC... Those calls just keep coming! Today, during two doc appts., I received 12+ calls from 7:40-9:40 AM. STOP THIS HARASSING BEHAVIOR ___NOW___ OF A SENIOR, DISABLED, CANCER SURVIVING VETERAN!Business response
10/30/2023
Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
50 phone calls a day soliciting mortgage quotes. They will not remove me from call listBusiness response
10/30/2023
Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.Initial Complaint
10/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have received multiple phone calls from this company. I woke up to multiple missed calls. All from different numbers so not able to just block. I am not in the same time zone and have a phone number that reflect my physical location. The calls started at 5:01 AM and did not stop. I started answering around 6 (this is a mobile number for my work so I really need to answer) told them it was not an appropriate time to call and that I was not interested, and still received 7 calls within the next 45 minutes, and more later on in the morning. I have tried being nice, I have tried being not nice, I have tried begging for them to stop, I have tried ignoring them (not possible with the different numbers each time and the nature of this phone line). They will not stop. I have been told that I will be removed from their list, but the calls continued. How do I make this stop. Please remove me from your list. I don't understand how harassing prospective customers is a successful business strategy. This is absolutely ridiculous.Business response
10/16/2023
Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.Customer response
10/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Central Mortgage has called my cell phone 7 times in 4 days asking about a mortgage loan I applied for. I did NOT apply for a mortgage with this company. I have asked them all 7 times to take my phone number off of their automated call list. They have not done so. I have now received calls 7 and 8 from them going on day 5. It is completely ridiculous for a company to act like this. They should have more respect for an individual's privacy. In my opinion, this is harassment. and a blatent disregard for the law. And reading other complaints and reviews this company makes a practice out of this kind of harassment.Business response
10/11/2023
Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company has called me 16 times in one day. I never contacted them. I have asked ALL 16 times for them to stop calling. THEY will not. This is harassment and it needs to stop. This company must be full of low life people from the bottom to the top.Business response
10/06/2023
Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.Customer response
10/06/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Your agents called me almost 20 times yesterday. I asked them a dozen times to stop calling and put me on their no call list. I could hear your agents in the background joking about harassing me. I was unable to do my job yesterday due to all of the calls coming from your company. At the very least I should be compensated for the blatant harassments that caused me to be unable to do my job. It seemed to me that it was a bit of sport for them to harrass me. I yelled at one of your agents and the next one referenced me yelling and stated something along the lines he was ready for me to yell at him. A legitimate company does not call a person almost twenty times when they have been told to stop. A legitimate company does not turn harassment into entertainment for their operators. Is this normal business practices. I would like the BBB to look into their call records and see if this harassment is normal business practice. I want compensation for a missed day a work and for the abuse received from their staff.
Regards,
*********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
80 total complaints in the last 3 years.
17 complaints closed in the last 12 months.