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Find a Location

Glassman Automotive Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Glassman Automotive Group

      28000 Telegraph Road Southfield, MI 48034

      BBB Accredited Business
    • Glassman Automotive Group

      22250 Telegraph Road Southfield, MI 48034-4211

      BBB Accredited Business

    Business ProfileforGlassman Automotive Group

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.24/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/7/2001

    Years in Business: 55

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    PROVIDE SALES, SERVICE, AND COLLISION REPAIRS FOR NEW AND PRE OWNED VEHICLES.  

    Business Details

    This is a multi-location business.

    Find a Location

    Glassman Automotive Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Glassman Automotive Group

        28000 Telegraph Road Southfield, MI 48034

        BBB Accredited Business
      • Glassman Automotive Group

        22250 Telegraph Road Southfield, MI 48034-4211

        BBB Accredited Business
      Location of This Business
      28000 Telegraph Road, Southfield, MI 48034
      BBB File Opened:
      1/1/1975
      Years in Business:
      55
      Business Started:
      1/1/1969
      Accredited Since:
      12/7/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • GLASSMAN SUBARU, GLASSMAN HYUNDAI, GLASSMAN KIA, GENESIS OF SOUTHFIELD AKA GLASSMAN GENESIS
      • GLASSMAN MITSUBISHI
      • Glassman Auto Body Repair
      Business Management
      • Mr. Michael Glassman, General Manager
      Contact Information

      Principal

      • Mr. Michael Glassman, General Manager

      Customer Contact

      • Mr. Michael Glassman, General Manager

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/30/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Brought my car into the dealer Thursday 4/25 for noise complaint. At the time of drop off there was NO windshield damage. I went to check on the car today 4/30 and the windshield was cracked while under their car. They have been testing my car and pulling things apart (the glove box was missing and they are working on window issues) and in the process damaged my windshield. They are refusing to pay for it. The tech, ********, admitted that there was NO windshield damage at the time of drop off as if there was, that wouldnt been the first thing he wouldve stated needed to be investigated for a noise complaint. Photos of my car do NOT identify any windshield cracks, but they are still alleging that it is not their fault. They need to repair my windshield. Thank you.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Debta L

      1 star

      07/18/2024

      Glassman Auto's dubious business practices. 7/6/24: My son (23) and I (mom) went into Glassman used cars. First ****** showed **** ******. I requested that we bring it to ************, a highly respected and nearby garage, for a pre-sale check. ****** declined and clarified this would be an insurance issue. ****** stepped in. He informed once more during a test drive of a Hyundai Elantra, that we could not take the vehicle to a garage for a presale check. They had a second Hyundai, which we wanted to test drive, We were told that it was being "checked into the lot" on the computer, it was not accessible. We were the assured that we could test drive the second Hyundai on Monday when we came back to purchase a car and exchange the two if we wanted. 7/8/24: My son got a certified check for the deposit. At the dealership, we were told we couldn't take a test drive or swap for the second Hyundai. At the last minute, they produced paperwork that the vehicle is "as is". My son paid $7k for the car. 7/10/24: Car would not speed up, so he drove home from work at a *** of 16mph. 7/11/24: Kings Garage identified the primary problem; clogged catalytic converters, but there were other problems tpp. A quote of $5,5k was given to get the car back in operating order. 7/13/24: We went to the dealership in good faith, assuming they would help. Dealership was not interested in helping and asked us to leave. Another dealership employee informed us that we had EVERY RIGHT to take the car in for a presale inspection. They eventually offered 2 choices:1. Trade-in the car for its current value of roughly $2k, IF we bought another car from them!2. Pay the dealership to fix the car with the offer of a 10% discount!My son turned down the options as each required him to give Glassman Auto more money after they had already defrauded him of $7,000.Glassman called the police and we were escorted out of the facility, without resolution to my son's car being undriveable car.

      Local BBB

      BBB of Detroit & Eastern Michigan

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