Customer ReviewsforGlassman Automotive Group

I've taken my Genesis GV80 four times to this dealership for the same problems. I had no horn sound and driver side headlight with extreme water condensation. 1st visit their technician said the headlight condensation was "normal" and that the horn no sound was because of "high pitch horn not working". I told them if the "Low pitch horn" was working then I'd hear something but I'm not hearing anything. *****'s explanation was "not necessary" because the two horns are connected "in series", which I know is BS. On the second service visit they replaced the high pitch horn then they told me that the low pitch horn was not working and needs to be ordered to be replaced. When I drove the vehicle out of the 2nd service I was able to hear the "fixed high pitch horn" which proves that they are not connected "in series". The headlight circuit board fried and I had to complain to Genesis customer service to have this headlight replaced on third visit. When they replaced the headlight (by removing front bumper) they did not put the bumper back correctly and I am hearing noise coming from engine compartment when I turn vehicle sharp left. After each visit I'd get a JD Power survey and when I put the honest experience I had at this dealership I got a call from Savon (who is now fired along with *****) telling me that I need to change my survey experience to 10/10 in order for the fourth visit to have a loaner vehicle provided. I did what they asked me but when I went for fourth visit today the service director **** told me that there is no loaner vehicle and that ***** was fired! I told him that I changed my JD survey because I was promised this loaner but now I need to change my survey to the truth. ****'s response was if I do that then he will not service my vehicle again! I asked him to give me my vehicle back before they do anything on it and I left the dealership. If there was a no star rating here I would have chosen it.I very much recommend staying away from this dealer.

Please call me directly regarding this. ************. - ******* Glassman

I would not recommend anyone buy anything from these people. I brought a 2016 Santa Fe in September. In February after having issues and the entire car breaking down. I returned the car to be fixed. My car as been in there shop since February to now march and they started off by wanting me to pay $1700 to now the price is almost $4,000. When i took the car in i asked can they help me out. I understand i brought a used car so paying for service is understandable but i didnt believe should have to pay for what they told me. They told me no it was nothing they could do. Now every time i talk to them they still havent fixed the problem and the price keeps increasing.

I will look into this and see how I can assist you. Please contact me directly ************ - ******* Glassman

Would never, nor would I ever, recommend ANYONE to go to this dealership.The Finance Director, *********************** is a thief and a liar.The proper complaints have been filed with the necessary parties with the state, it is a shame this company allows such an employee to treat customers the way he does.Karma.

Please contact me directly regarding this ************. - ******* Glassman

My Hyundai SUV was towed into Glassman Hyundai for a blown engine.....The ENGINE WAS RECALL WORK..SO I DID NOT HAVE TO PAY ANYTHING OUT OF POCKET....AFTER FIXING THE ENGINE SUPPOSEDLY I WAS TOLD IT NEEDED AN ALTERNATOR AND THAT MY AIRBAG SENSOR LIGHT WAS ON....ALL OF THESE THESE WERE MENTIONED AFTER FINDING OUT MY ENGINE WOULD BE FIXED FOR FREE.....I will be writing to EXPLAIN EVERY THING THAT HAPPENED WITH MY VEHICLE BECAUSE THEY STILL HAVE IT ..I WILL BE GOING IN TO SPEAK WITH THE ***** ...There is so much more to this catastrophe....of service on top of losing my paperwork to telling me to pick up my car that it was ready.... to calling my back 15 minutes later to tell me that it wasn't ready to ....TELLING me after they supposedly test driving it.. that it needed AN ALTERNATOR....to me getting an alternator and having putting in to it smoking and me bringing it back...******, the manager drive it and said it was good all points checked but the AIRBAG SENSOR LIGHT WAS ON....NEVER HAS MY AIRBAG SENSOR LIGHT BEEN ON...AND I WAS CALLED ON SATUR*** BY THE SERVICE TECH AND THE MANAGER ****** THAT IT WAS GOOD TO GO THEY WERE JUST WAITING ON ME TO PICK IT UP AND THAT ALL IT NEEDED WAS AN ALTERNATOR EVERYTHING ELSE CHECKED OUT...NOW KEEP IN MIND PAPERWORK HAD TO BE TURNED IN ORDER FOR THEM TO RUN DIAGONOSTIC CHECK OR EVEN BEGAN RECALL WORK ON MY CAR... ALL OF THIS IS GOING AND MY MOM HAS BEEN DIAGNOSED WITH CANCER ONE WEEK EARLIER...ON THE *** SHE HAD TO GO IN FOR CHEMOTHERAPY I WAS TOLD ALL THE PAPERWORK HAD TO BE BROUGHT IN ON THAT *** SERVICE TECH CALLED...I WAS NEVER TOLD THERE WAS A DEADLINE.. the service tech said yes im.sorry there is so I had to leave my MOM AND RUN DOWN TO GLASSMAN HYUNDAI TAKE MY RECEIPT IN ...ONLY FOR THE TECHNICIAN TO CALL THE NEXT *** AND SAY THAT HE MISPLACED THEM AND COULD I BRING THEM BACK IN...THAT WAS THE FIRST ACT OF UNPROFESSIONALISM...AND LITTLE DID I KNOW THERE WAS MORE TO COME

Please contact me directly regarding this ************. - ******* Glassman

My wife and I purchased a 2021 Kia ******** two years ago from this place. We had our son with us so my wife took care of the business. They scammed my wife! Added a warranty and gap which we were both unaware of, this was not in the initial paperwork. When we looked over the paperwork again, we called and canceled the policy. **************** the finance manager is who the check was suppose to be sent to. We tried calling him over ***** times. ***** was unresponsive, so we went to the dealer. When arriving at the dealer, he had an attitude as if we were bothering him etc. I spoke very calmly asking him where is the check? The company sent the check 30 days ago which we have proof. ***** was rude and very condescending, he also was very racist and snarky. ***** stated that he will check and give us a call in the morning regarding the check. We never received a call, upon going back to the dealer due to lack of communication from ****** end. ***** kept us waiting for two hours just to advise that he would send the check tomorrow upon asking for an email, receipt etc there was nothing done about the situation. He stated that he could not provide anything, which we demanded he provide an email and after two hours he sent an email. You took advantage of my family, although I love the Kia ***** Ill never do business with ***** ever again customer lost!

Please contact me directly regarding this ************. - ******* Glassman