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Find a Location

Serra Chevrolet has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSerra Chevrolet

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/4/2011

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    28111 Telegraph Rd, Southfield, MI 48034-7500
    BBB File Opened:
    11/30/1990
    Years in Business:
    33
    Business Started:
    11/30/1990
    Business Incorporated:
    11/30/1990
    Accredited Since:
    11/4/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Saturn North, Inc.
    • Saturn of Southfield
    Business Management
    • Mr. Greg Brown, Dealer Principal
    Contact Information

    Principal

    • Mr. Greg Brown, Dealer Principal

    Customer Contact

    • Mr. Greg Brown, Dealer Principal
    Additional Contact Information

    Fax Numbers

    • (248) 354-7541
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Serra Chevrolet sold me a used vehicle on February 19th 2024 and I have had several problems with the vehicle ever since . The vehicle went in for a repair that they have fixed for free due to an inspection issue however I have another issue with the housing of my sunroof and they are charging me 1300 for a repair because of my vehicle warranty will not cover it however as a dealership that has already failed an inspection refuses to cover the repair . **************** experience has been horrible . As a so called business my repairs should be covered for a major repair to a newly purchased vehicle and Serra Chevrolet refuse to take any responsibility

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JaSwan S

    1 star

    05/19/2024

    I took my vehicle in on 08/13/2020 for service and was told I needed a engine replacement, with my warranty I had a 0 mileage engine put in for a total cost of $8284.02. Since then my truck has never ran the same, I've taken my truck back several times over the 3 year span for the same engine noises lifter ticking. Always paid the service fees for them to tell me it was normal for that engine. Now I take my truck back for service on 04/15/2024 for the same engine lifter ticking only for the certified machanic to tell me the noise is not internal and that I needed to pay $977 for an ECM. Paid that but now it is internal damage to the engine block. Now they want me to pay to have a new engine replaced for $12,000 or used for $7,900. My truck only has ****** miles on it and the warranty was for 3 years or ******* miles. *** should they not honor my warranty? But expect me to pay for a new engine with more mileage than I have now? Asked to just put my truck back together because I was able to drive it in, and was told now I have a piston stuck and have to get a replacement engine which I can't afford. Please help because this is Not Fare.

    Local BBB

    BBB of Detroit & Eastern Michigan

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