ComplaintsforLingo Telecom LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Had Lingo as our business phone carrier. Reinstated Century Link on April 9th, 2024. Called Lingo to deactivate service on April 9th, 2024. Have been receiving bills from Lingo since decativation. Have called Lingo 4 times including today, July 19, 2024 to inquire as to why we are still getting billed for service that they are not providing. Am getting zero resolution from Lingo. CSR said that account has gone to collections but can provide no information. *** also said that the account shows as "inactive". Questioned CSR as to why we are still getting billed, however, CSR had no explanation. We will not be paying Lingo for services that they did not provide.Business response
07/24/2024
We have reviewed the account and see that confirmation has been received that this customer ported to another carrier on 4/30/24. The account was closed on 7/15/24 and will backdate the billing on the 8/07/24 invoice removing the charges currently being billed. We apologize for the inconvenience.Customer response
07/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
********************
Initial Complaint
08/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is a repeat problem BBB helped me address at the beginning of 2023. I paid my June, 2023 bill on time and online. I received a confirmation #. When my July statement arrived, I was charged double and a late fee was included.I emailed the company at the end of July to attempt to discuss this as my bank indicates there was no electronic attempt to collect payment in June. There was no response to my email. My guess is they don't monitor their customer service emails.The statement does not provide any telephone # to call or a working email address to use to contact the company.The website also is not user friendly to contact the company.I refuse to pay their late fee as I did pay it on time in June.Business response
08/30/2023
We have reviewed the account and show the customer did make a payment on 6/25/23. That payment was rejected by the bank on 6/29/23 stating the account was closed. Thus the invoice amount and a returned payment charge was added to the account and billed on the July invoice. The customer has since paid their July invoice and has been credited for the returned payment fee. We apologize for the inconvenience.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.