ComplaintsforNEXCESS.net LLC

• Initial Complaint

  06/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against Nexcess, LLC. We have been a customer of Nexcess for several years, but unfortunately, due to their error in transferring ownership of our website from a former employee, our website has been down for two weeks. This has resulted in the loss of significant business and revenue for our company.We transferred ownership of our website from a former employee to our current team three years ago, but it was not done properly by Nexcess. As a result, our website was not properly configured, leading to a critical error that caused it to go offline for an extended period of time. We have been in constant communication with Nexcess support, but the issue has not been resolved in a timely manner, and it has severely impacted our business operations.As a result of this error, we have lost potential customers and revenue, and we have been forced to incur additional expenses to mitigate the damage caused by the downtime. This situation has caused significant stress and frustration for our team, and we are deeply disappointed with the level of service provided by Nexcess.We urge you to investigate this matter and take appropriate action to ensure that Nexcess improves its processes to prevent similar incidents from happening in the future. We also request that Nexcess compensates us for the loss of business and revenue that we have suffered due to their error.Thank you for your attention to this matter.

  Business response

  07/05/2023

  Hello ******,

  We appreciate you reaching out and bringing this matter to our attention.

  Our executives have reviewed this and had trouble locating your account based on the information you shared with us. The account they could locate looks like a Reseller account under the domain jointeffortrehab.com. It does not include the name *********************** or the email provided, ******************** but does include ***************************.

  After review, there were no services or orders placed on that account. There are also zero tickets and one live chat. The live chat was opened on the same day the account was opened, June 8, 2023. The live chat was very short, and the client asked for the domain jointeffortrehab.com, which did not exist anywhere on Nexcess accounts.

  Were unsure if you were migrating into that Reseller then, but we can have someone in Support ask that Reseller to open a ticket with you and address any concerns you may have.
  
  We apologize for any confusion this has caused.
  
  If you have any further questions, please contact our team here: *******************************************.

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