ComplaintsforDenso International America, Inc.
Wholesale Auto Parts
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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a DENSO AC compressor for my vehicle from Amazon. The item comes with a one year warranty. 4 months after purchase, the item became defeated and started leaking. I contacted DENSO via phone and email for a warranty replacement. Both times I was told they do not handle warranty replacements because it was purchased from Amazon which they do not have a distribution agreement with. I contacted Amazon to relay the information from DENSO and Amazon insisted the warranty is the responsibility of the manufacture not the retailer. DENSO is selling poor products and hiding behind the retailer with no regard to the customer. This is horrible service.
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