ComplaintsforDick Genthe Chevrolet

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  MY CAR WAS IN AN ACCIDENT AND MY RIM NEEDED TO BE REPLACED AND I HAVE WHEEL LOCKS ON MY TIRES. I TOLD ***** WHERE MY *** WAS AT FOR THE LOCKS. I GOT MY CAR BACK AND WENT TO GET MY TIRES ROTATED AND NEEDED THE *** FOR MY WHEELS AND MY *** WASN'T WHERE IT WAS AT PRIOR TO ************************* WITH IT. I CALLED BACK TO THE **** AND SPOKE WITH ***** AND TOLD HIM MY *** WASN'T IN THE **** ***** TOLD ME HE PUT IT IN THE CUPHOLDER AND AFTER THAT IT'S OUTTA THEIR HANDS AND HUNG UP IN MY FACE. I CALLED BACK AND TOLD HIM IT'S NOT THERE. ***** THEN TELLS ME TO LOOK 3-4 OTHER PLACES FOR THE ***. THE *** WASN'T IN ANY OF THE PLACES HE TOLD ME TO LOOK. I ASKED HIM WHY DIDN'T YOU PUT IT BACK WHERE YOU HAD GOTTEN IT FROM OR IF YOU MOVED THE ******** ME WHERE YOU PUT IT AT. HE SAID NOTHING. I WRITES A REVIEW ABOUT HOW THEY LOST MY *** AND HUNG UP IN MY FACE. SOMEBODY RESPONED TO MY REVIEW AND TOLD ME TO CONTACT THE OFFICE BUT DIDN'T LEAVE A NAME. I CALLED THE OFFICE THE NEXT DAY AND SPOKE TO THE REP AND EXPLANINED WHAT HAPPENED AND SHE TRANSFERRED TO ANOTHER AREA. *** ANSWERED THE ***** AND I EXPLAINED TO HIM WHY I WAS ******** AND HE TOLD ME I NEEDED TO SPEAK TO ****** AND HE TOOK MY NAME AND NUMBER DOWN TO HAVE ***************** ME THE NEXT MORNING. NOTHING HAPPENED. I CALLED AROUND 245PM THE SAME DAY ****** WAS SUPPOSED TO HAD CALLED ME AND ASKED TO SPEAK TO ****** AND SOMEBODY AT THE OFFICE WAS PLAYING ON THE ***** AND ACTING SO CHILDISH AND HUNG UP IN MY FACE AGAIN. I WROTE ANOTHER REVIEW UNDER MY MOMS NAME AND PUT MY NAME ON IT AND SAID I'M GOING TO THE BBB WITH THIS. THEY HAVE LOST MY WHEEL LOCK *** AND NOW I'M HAVE TO PAY TO GET MY LOCK BROKE OFF AND A NEW SET OF LOCKS PUT ON MY **** HOPEFULLY NOTHING HAPPENS AND I NEED A NEW TIRE, TIRE CHANGED OR ANYTHING IN THE PROCESS OF GETTING THE NEW LOCKS PUT ON. IF YOU NEED THE REVIEWS I CAN GET THEM AND UPLOAD THEM. I ALSO HAVE A WITNESS TO THE WHOLE CONVERSATION.

  

  Business response

  06/18/2024

  I am willing to see what I can do to assist, Are you looking for new wheel locks or to have them removed?

  Customer response

  06/18/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***************************

  Customer response

  06/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I mean satisfactory to me is removing my wheel locks and replacing them free of charge, everything is solely on you for removing and replacing wheel locks.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from Dick Genthe Chevrolet, *** located in ************ in January of 2024. I began feeling an issue, possible a transmission in on Tuesday April 30, 2024. The car was making a loud noise and was not accelerating properly which prompted me to take it to the dealership the same day. Shortly after arriving, the vehicle was taken back to be inspected in which ***** informed me that they would need to keep the vehicle. During the the purchase, I was told that the car had a 9 point inspection. However, the day I dropped the car off, I went over to sales to inquire about a rental. Despite me having a warranty, I was told that the dealership did not give out rental anymore and yet during the purchasing process I was informed that I could get a rental if needed. Instead, I was directed to a car rental facility to use my warranty to cover the much needed replacement. After contacting my warranty company, they told me that they could only reimburse for car rental on time being spent working on the vehicle, not while the vehicle was sitting awaiting service. As a result, I picked up a rental that I had to pay out of pocket for yet today is now 5/3/2024 and the vehicle has not been touched yet. My rental is due to be turned in Monday in which I will have to pay out of pocket again for a rental. I followed up with ***** and he said he will see what he can do but as of now the vehicle is just sitting. I can not afford another rental fee, I have to work and also have children's appointments scheduled. This has been a huge inconvenience to myself and my family and I need a resolution as soon as possible. The strangest part about my experience was that despite him sending me over to Enterprise ,whom they made it clear they have a partnership with, they were very unclear of the specifics to assist me. In addition, the road near my home is closed and has detour. Therefore I have to have a rental because uber/lyft will not show up.

  

  Business response

  05/06/2024

  We understand the frustration you're experiencing with your vehicle, and we sincerely apologize for any inconvenience this has caused. Ensuring you have reliable transportation is our top priority, and we're committed to resolving this issue as swiftly as possible. As you know, in order to expedite the repair process, we need your vehicle in our service center. Rest assured, our team will work diligently to get your vehicle into the shop, diagnose the issue, and rectify the problem efficiently. However, we acknowledge the inconvenience this may cause in terms of transportation. To mitigate this inconvenience, we remain committed to exploring, with the assistance of your warranty company, all available options to limit your rental expense during the service period. This also includes working with Superior Protection to cover the costs associated with the rental, as we understand the importance of seamless mobility for our valued customers like yourself. Thank you for your patience and understanding as we work through this situation. We're here to assist you every step of the way and ensure your satisfaction remains our utmost priority.

  

  Business response

  05/06/2024

  We understand the frustration you're experiencing with your vehicle, and we sincerely apologize for any inconvenience this has caused. Ensuring you have reliable transportation is our top priority, and we're committed to resolving this issue as swiftly as possible. As you know, in order to expedite the repair process, we need your vehicle in our service center. Rest assured, our team will work diligently to get your vehicle into the shop, diagnose the issue, and rectify the problem efficiently. However, we acknowledge the inconvenience this may cause in terms of transportation. To mitigate this inconvenience, we remain committed to exploring, with the assistance of your warranty company, all available options to limit your rental expense during the service period. This also includes working with Superior Protection to cover the costs associated with the rental, as we understand the importance of seamless mobility for our valued customers like yourself. Thank you for your patience and understanding as we work through this situation. We're here to assist you every step of the way and ensure your satisfaction remains our utmost priority.

  

  Business response

  05/06/2024

  We understand the frustration you're experiencing with your vehicle, and we sincerely apologize for any inconvenience this has caused. Ensuring you have reliable transportation is our top priority, and we're committed to resolving this issue as swiftly as possible. As you know, in order to expedite the repair process, we need your vehicle in our service center. Rest assured, our team will work diligently to get your vehicle into the shop, diagnose the issue, and rectify the problem efficiently. However, we acknowledge the inconvenience this may cause in terms of transportation. To mitigate this inconvenience, we remain committed to exploring, with the assistance of your warranty company, all available options to limit your rental expense during the service period. This also includes working with Superior Protection to cover the costs associated with the rental, as we understand the importance of seamless mobility for our valued customers like yourself. Thank you for your patience and understanding as we work through this situation. We're here to assist you every step of the way and ensure your satisfaction remains our utmost priority.

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Noticed the one of the owners of the business speeding around the parking lot while plowing snow also trowing salt on everyones cars vary unprofessional

  

  Business response

  01/15/2024

  Issue was discussed and addressed immediately. Thank you

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a car from d*** gentie is Southgate, the car had a check engine. They have had the car week and still haven't received the part. They don't offer loaner cars and I making a payment on car I can't even use. They don't return calls like they promise. This will be the last car I ever buy from them.

  

  Business response

  01/06/2023

  The dealership completely understands how the customer feels. Waiting for parts from GM is extemely frustrating for the dealership and customer alike. Being that the Dealeship is awaiting a part that is now on backorder, the customer is now in a loaner vehicle while we await the delivery of the part. 

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from D*** Genthe and the horn didnt work. After much back and forth and a lot of wasted gas and no assistance from the salesperson ***** or the owner Mr. *************************** sent me to *********************. Another problem. ********************* has had the car almost a week and the contact there, ****, wont return my calls. Im stranded with no car and cant get help from either dealership. If they knew they couldnt fix the car, why schedule me to bring it, and then keep it it without fixing it. Ive missed 2 days of work with no compensation or help!

  

  Business response

  08/31/2022

  In response to the complaint from the customer. Both the salesperson ***** and the owner ***** Genthe have spoken to the customer on multiple occassions regarding any past concerns she had with the 2014 **** Focus that was bought as a Wholesale for Retail vehicle/AS-IS. 

  The issue ********************** currently has is not with Dick Genthe Chevrolet, it is with *********************. The consumer is stating that she brought to ********************* and they are not responding to phone calls and is not being timely in the repair of their concerns. It would be best to elevate her concerns within the Taylor **** organization, i.e. ************************** Manager/etc., in order to see if she can get her concerns resolved within that organization.

  Unfortunately, Dick Genthe Chevrolet has no control over the timeliness of repair or the non-responsiveness to phone calls within another organization.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩