![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAIS Carpet Outlet, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased Vinyl Plank Flooring and Carpet w/ installation from ************************ #****) on November 24, 2023; Initial email to schedule installation was caught in Junk which delayed my response (this is on me!); once company was contacted, an installation for the Hard Surface Flooring was scheduled for December 26th between ****am; Christmas came and went, and so did that Tuesday. The contractor never called, and didn't show up; Customer "**********************" (used LIGHTLY) was closed for the holiday. Got ahold of a rep on Wednesday Dec 27th who never apologized, just made excuses that she didn't know because the office was closed the day before. Rescheduled for Tuesday January 2, ****. This day also has come and gone, no-call; no-show; and once again....the company is closed.Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In November 21, we ordered $5k carpet for our home from the *********** It was to be delivered, we did not know they subbed out installation to a company called AIS Carpet Installers. This company was scheduled to deliver and install the carpet on January 10, 2022, no one showed up, no one called. We're left multiple voice messages that day and the following but never received a callback. We finally called and got ahold of someone 2 days after installation was scheduled, she told us we would be rescheduled for the following Monday, no one showed up and no one called, I called at 3pm and was hung up on. I called the next day and they rescheduled the delivery again for this friday, carpet installers showed up at 3pm and worked till 8, then left their tools in our home, said they would be back tomorrow (Saturday) no one showed up, no one called. The same installers showed up the following unannounced Monday at 3pm and rushed to finish before our kids went to bed at 8pm. They walked out the door at 8pm leaving all of their mess from carpet install. The tack strips are poking through on all of the 5 thresholds at the doors, my children and wife have had bloodied feet from stepping on them. The manager from sterling heights came to check on the horrible work that was done and said he fixed the tack strip issue(he didn't, they are still poking through) and said he would have the ********** contact me about fixing the horrible carpet laying job done on the steps, we have not heard from the **********. It is now March 1st and the carpet job is still not complete.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.