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ComplaintsforCommunity Home Builders
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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We signed the construction contract in January, 2021. CHB was very anxious to take our non-refundable $10,000 deposit. From that point on, there have been nothing but delays.The contract states that the building will be finished "eight months from the completion of the foundation", which we were led to believe would happen within a few months. When the foundation was finally poured in September, we thought we were back on track. That was not correct: nothing happened for 5+ more months, despite multiple attempts to find out what was causing the new delay. CHB finally started the framing in early March, 2022. One month later only the walls have been framed: there is no roof, nothing is protected from the elements and no further progress has been made.The biggest complaints are these:1.) ***************************** (the owner of Community Home Builders) has blatantly lied to us on many occasions. For example, ****** told me on 3/23 that the roof trusses would be delivered the following day or the day after that. Two weeks later and they have not been delivered.2.) The communication from CHB has been terrible. They do not return phone calls (assuming they even answer the phone to begin with). They also do not respond to text messages or emails. CHB basically refuses to communicate with us in any way and there seems to be no way to contact him. We even tried to go directly to the CHB office but yesterday he wasn't there and today the office appears to be closed.We want CHB to finish the project, for the agreed price in our contract, in the next few months. At the rate we're progressing, that won't happen. At the very least, CHB needs to finish the framing NOW or they'll just have to scrap all the wood that's on site due to rot caused by their negligence in leaving it all unprotected for so long.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.