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Find a Location

First Form Collectibles has 1 locations, listed below.

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    Business ProfileforFirst Form Collectibles

    Online Retailer
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/14/2023

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    23000 Eureka Rd Ste 1130, Taylor, MI 48180-6039
    BBB File Opened:
    7/6/2023
    Years in Business:
    3
    Business Started:
    4/15/2021
    Business Incorporated:
    4/15/2021
    Accredited Since:
    12/14/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ricardo Soria, Co-Founder
    • Reynaldy Molina, Co-Founder
    Contact Information

    Principal

    • Ricardo Soria, Co-Founder

    Customer Contact

    • Ricardo Soria, Co-Founder
    • Reynaldy Molina, Co-Founder

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/25/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I am reaching out to express my concerns and seek assistance with an unresolved issue with First Form Collectibles. On May 19, 2022, I placed an order (Order #****) for several items, amounting to nearly $90. It has been almost two years since then, and despite my repeated attempts to contact the company via email, I have not received any response or the items I purchased.The only update provided was in September 2022, stating that one of the items was in stock and would be shipped in the following weeks. However, 81 weeks have passed since that notice, and I have neither received a shipping notification nor any further communication from First Form Collectibles.Through their social media, the company advises customers to use email for inquiries, which I have done repeatedly without success. It is also noteworthy that during this period, First Form Collectibles has managed to open a physical store location, yet has failed to fulfill my order or even acknowledge my emails.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael G

    1 star

    06/18/2024

    Terrible business that has absolutely no care or interest in its customers. They are more concerned with taking loans from their customers, as they clearly have no intention in honoring the thousands of dollars worth of payments made from all of us on these pre-orders that have no real delivery dates. Your money is being held and used to fund their expansions and the autograph events they are constantly hosting and posting on social media. I have actually never seen a company get away with scamming their customers in broad daylight like this while going on about their days as if so many people aren't waiting on their orders from OVER A YEAR AGO. What's worse is they legitimately think they are doing nothing wrong about this. I have THREE orders worth over $500 that they are refusing to REFUND COMPLETELY even though they REFUSE TO SEND ME WHAT I ORDERED, DESPITE CLAIMING MULTIPLE TIMES THROUGH EMAIL OR SOCIAL MEDIA POSTS THAT THEY HAVE RECEIVED THEM. These people HAVE/HAD what I ordered (A YEAR AGO!!) and HAVE NOT SENT ANYTHING. Do NOT loan this greedy company any of your hard-earned money. There are plenty of other AMAZING stores out there that ACTUALLY CARE ABOUT THEIR CUSTOMERS that you can support instead. This goes beyond caring about their customers; ********************** is a complete scam that holds your money, uses it to expand, and in the end does not deliver the products you ordered. There aren't enough words in all of the combined human languages on this planet to express how dissatisfied I am with this company. Truly a shame, as they used to be decent years ago.

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