Business ProfileforHCW Construction LLC

Buyer Beware! We chose to go with HCW for a kitchen and basement remodel after several meetings with them, they seemed very knowledgeable, and they were a veteran owned company which was important to us. We were quickly concerned about our choice after we gave them 2/3 of the estimate up front, they came and did part of the demo the first day then did not come back again for 3 days, and that type of schedule continued. They had a section in their contract stating they could not be required to be at a job every day, we questioned that they said it was just to avoid people requiring they work nights and weekends, they promised us they would focus on our job and not sandwich us between jobs, but the reality is they never showed up more than 2 days a week. They also did structural work in our kitchen and did not pull a permit, yet they charged us for the permit. They told us our entire sub floor had to be rebuilt and they charged us almost $7k for that, however, the building inspector said the work was not required the floor was fine the way it was. The small amount of work they did was subpar, even as bad as building an island and all of the nails on the bottom of the island did not actually go into a piece of wood. They had weekly excuses about why they could not show up, down to the last one that put us over the edge..."it is Indigenous Peoples Day, so we won't be working...". This company is the stereotypical nightmare contractor, they got away with over $15,000 of our money that they did not work for, that is painful, but I believe we would be in worst shape if we would have continued through the end of the project with them. No sign of the honor or integrity you would expect from a Veteran owned company.

We apologize for all of your frustrations with your project. However, we provided a contract which was signed by both parties and followed by us as a company. We overlooked many changes that were made and proceeded with the work despite the negative impact on our company. The subfloor was unusable after removing the tile in the kitchen and when the floor joists were exposed we spoke to an architect who advised us to double up the 2x8s due to the large amount of granite that the customer ordered. Prior to work beginning we spoke to the building inspector and gave him all of our 3D drawings of the work to be completed. The inspector stated that we did not need to pull a permit. Our line item for the permit was left on the invoice due to the second portion of the job requiring structural changes. Our company was very transparent with the customer throughout the short period of time we worked with them. Every detail was explained and option was discussed prior to work proceeding. We unfortunately could not make the customer happy with any amount of work that we completed, even working 12 hour days to finish what was asked of us that day. The customer was not understanding of how long or stressful live-in remodels are and we did our best to explain that. We were first told that the two people living in the home could use the finished basement while the upstairs was worked on and we would switch after the kitchen was complete. The customer became extremely irate after a week of work and began lying to get her way. My company prides itself on many things including transparency and customer service. Sometimes that is not enough and that was the case here. Our company was terminated by the customer and is now being attacked on every online platform. The customer is even going as far as saying that teaching my children about their Native American heritage was an excuse not to work. We wish this couple the best and are disappointed that they did not want to sit down with us to come to an agreement prior to termination.