ComplaintsforThe Mulch King, LLC

• Initial Complaint

  10/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased driveway rock from this company and I did not get my last delivery from them their truck broke down and I got I’ll do I never pressed for the last load as I was to weak to spread the rock around and I didn’t read the fine print saying I only had thirty days to claim my load I paid for the load on Dec 23 2021 I’m on disability so I was trying to save more money to get more rock I haven’t been able to get in more money so I called about the load I’m due , they tell me it’s been to long and I need a receipt for the load I’m claiming I m owed , how can I have a receipt for the load when I paid by phone and the driver brings the receipt when he delivers the load which I didn’t get ! I know it’s half my fault for not calling earlier but I didn’t think it would be a problem like this ,I can’t afford to lose money I need my driveway rock ,they know I paid for it but I can’t prove I got it cause the driver brings that when he comes and he didn’t come

  Business response

  11/16/2022

  [BBB Transcription via Email]

  
  ****** ****
  3:36 PM (7 minutes ago)
  to me
  
  Hello ********. Sorry if I did not respond right away. Our mailing address is P.O. Box *** ********** Mi *****. If the letter was not sent here, then I would have not received it. I spoke to this customer before he reached out to your office.  He stated he received a stone delivery from us but felt he was owed more.  He waited 10 months to call to say he did not receive all the stone he ordered.  He just said he has been sick.  He doesn't know how much he ordered and has no receipt of his purchase of any amount.  As for the truck being broken we have 3 different trucks and never had all three broken down at once. If we would not have completed any delivery we would still have an open ticket and we currently have none for last year or this year.  I believe he ordered stone and we delivered it.  Maybe if he is sick of some sorts he might just not be remembering the situation correctly?  As a small business we cannot give products away especially if they call with an issue almost a year later.  That is why we asked him to provide some sort of proof of his claims which he said he could not.   We would like to resolve the issue and look to the BBB for guidance.  Please advise on the best path forward.
  Thanks, ****
  
  --
  **** ****
  The Mulch King
  ************
  *************************

  Customer response

  11/16/2022

  
  Complaint: ********
  
  I am rejecting this response because:they send the receipt out with the driver I paid  over the phone and it was charged with to my cc the order was never ever delivered so how can I have a receipt when the driver never came they know the cc was charged .i would not be saying this if it was not soo need more than one load of rock I was trying to save more money to get 2more loads which would of been 3 more loads smh I thought this was a better company then this the guy really help me with information when I told him of my problem with my yard and to change like this has really messed up my mind 

  
  Sincerely,
  
  ****** * ********

  Business response

  11/28/2022

  [BBB Transcription via Phone]

  Will reach out to the consumer. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩