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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On April 18th I purchased a pair of safety glasses from this company for $153 which seemed like a great deal and I had no issue. I got an SMS message saying that my order saying they had started production on my order the same day. I also was charge the $153. A week later I just thought I would check on the status. I dont care how long it takes I was just curious. On my account it says no orders. I went to their website to check the status, and it says enter order number that should have came with the confirmation email and I never got one. The only help the website has is an automated chatbot that is not helpful. I have called this company 7 times, and only spoken to a real person once. She told me she couldnt find and order but would follow up with an email. I sent over all the information including the bank charge and days later I have heard nothing. Emails I send them do not get a response. It seems like the only thing they dont have a problem with is charging me but nobody will help me get the money back. I just want to know am I actually going to get the glasses, or do they just plan on keeping the money?Business response
05/06/2024
Hello. I've tried to contact the customer regarding complaint ID ******** without success. I cannot find any customer records or order history using the information provided by the customer. I believe the customer has mistaken ********************** for another company.
At this point, what is my next step?
Customer response
05/07/2024
I have gotten a response through email. This can be closed
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Contact Information
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.