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Find a Location

Truly Free LLC has 1 locations, listed below.

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    Business ProfileforTruly Free LLC

    Catalog Shopping

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3175 Continental Dr, Traverse City, MI 49686-4878
    BBB File Opened:
    6/11/2021
    Years in Business:
    5
    Business Started:
    6/12/2019
    Related Businesses
    Contact Information

    Principal

    • Stephen Ezell, Managing Member

    Customer Contact

    • Stephen Ezell, Managing Member

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    About a year ago I made an inquiry about this business products as advertised. I had to provide them my phone number for information, which I did. I have never bought anything from this business and only sought more information as offered this one time. But since then I have been bombarded by unsolicited text messages often several times per week, that interrupt my work and create a great amount of stress in my life, as my phone number is for emergencies in my work and I must check all texts and calls as soon as they come in. I have emailed Truly Free three times and called them once, requesting that they remove my phone number from their roster, but to no avail. I explained to them why they should remove it, and one sympathetic staff who responded to my phone message left me a VM, realizing as she called me that my number is a crisis line, but regardless of my VM responses back to her x2, they keep texting me.Please help me resolve this issue, that I feel is utter harassment at this point. This just has to stop! (And changing my phone number would be a HUGE undertaking with all the many companies and people who have it listed, and it could also create human crises for many people trying to reach me for bona fide reasons. It would not be the solution, just FYI.)
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bridget W

    1 star

    12/13/2022

    I ordered 3 bottles and received 2 full & one empty bottle. I took photos and immediately emailed the company on 11/23/22. No response from the company, Truly Free. So I sent another email on 12/2/22. Still no response & today is 12/13/22. I called the company and was on for over 10 minutes today, with the same message to hold on, someone will be with me shortly. I then went to the website for support help, but got a message that said...."whoops, something went wrong". I have made 4 attempts to contact Truly Free to resolve the problem with my order. I am beginning to think that this company is a scam. I recommend that you don't order from Truly Free. They don't care about customer service.

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