24 Customer Reviews
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Review from Lucy H
5 stars08/14/2024
Just had a Service visit by Austin from Precision Plumbing and Heating. I want you to know how pleased I am with his knowledge and expertise. He patiently explained what he had found and proceeded to fix the issue with the Air Conditioner. The charge for the Service Call was very reasonable. Thank you Precision Plumbing for having such a Pleasant and Knowledgeable Person as your Service Technician.
Precision Plumbing & Heating Systems Response
08/19/2024
Thank you, Lucy, for sharing your experience! We're thrilled to hear that Austin provided such knowledgeable and patient service. It's great to know he was able to fix your air conditioner and explain everything clearly. We’re always here to help with your HVAC needs, and we're glad you found the service call to be reasonably priced. Your satisfaction means the world to us—thanks for choosing Precision!Review from Michael H
5 stars04/18/2024
Rourke was very professional and courteous. He quickly discovered the leaking joint and welded the area. He tested and looked for other problem joints. I would be happy to have him again!Precision Plumbing & Heating Systems Response
04/19/2024
Thank you for your kind words about Rourke! We're delighted to hear that he provided you with professional and courteous service. We'll be sure to pass on your appreciation to him. If you ever need assistance with plumbing, heating, cooling, or electrical needs in the future, don't hesitate to reach out. We're here to help!Review from Tom & Mary N
5 stars01/05/2024
Once again Precision Plumbing came through for us!They were responsive to our desperate phone call early this morning, followed up later with an informative and welcoming phone call, and dispatched a very skilled technician.****** was an absolute wonderful skilled technician to work withHe quickly evaluated our leaking sink, went right to work, and within a very short period of time corrected our problemHe was very personable and a joy to have in our homeWe have never been disappointed by the personnel nor the quality of the technicians Precision Plumbing has provided us numerous times over the last several yearsThey are simply the best!Consistently pleasant, responsive, and very skilled peoplePrecision Plumbing & Heating Systems Response
01/09/2024
Thank you so much for your kind words! We're delighted to have once again met your expectations with our responsive and skilled service. We appreciate your loyalty and are grateful for the opportunity to assist you over the years. If you ever need further assistance or have any questions, feel free to reach out. We look forward to serving you again in the future. Thanks for choosing Precision Plumbing & Heating!Review from Patsy M
1 star10/02/2023
Cold water was not working in our shower panel tower system. Precision Plumbing gave us 2 estimates to fix or replace. We opted to replace for ~ $750. The date and time they were supposed to arrive, I got a call. They don't have the "part". I clarified- not a part, a whole new unit. Well she says, I've tried for the last 2 wks to get the part, and couldn't. She also said our original shower unit looks like it came from ******* or ********** which it did not. It was very expensive. I mentioned it would have been great to be in the loop that this was an issue since I took the day off to be here. Long and short- we got charged $ for a plumber to come look at our shower, to schedule it, not show up, after sending us reminders they were coming, be told our current unit looks like it came from *******, and I took the day off, for NOTHING. If I could give Precision Plumbing a ZERO, i would.Precision Plumbing & Heating Systems Response
10/03/2023
We sincerely apologize for the inconvenience you experienced during your recent interaction with our service. Your feedback is incredibly important to us, and we deeply regret that we did not meet your expectations. This situation is certainly not reflective of our usual service standards, and we understand your frustration. We want to make this right for you. Our owner has already initiated contact via email, and we are committed to finding a resolution that satisfies your concerns. Your satisfaction is paramount to us, and we appreciate the opportunity to address this issue directly. We are eager to work with you to resolve this matter to your satisfaction. Call us at 231-947-0100 and ask for the owner, Bob.Review from Kevin R
5 stars08/23/2023
Very informative, regarding my boiler , planning to schedule additional service , Give me a call. Well done as alwaysPrecision Plumbing & Heating Systems Response
10/09/2023
Thank you for your kind review! We work hard every day to provide top notch care of our customers. We appreciate your loyalty and recommendation.Review from Nick M
5 stars07/30/2023
slam dunk! quick to respond, quick to fix. knowledgeable, friendly, courteous. 10/10Precision Plumbing & Heating Systems Response
08/07/2023
Thank you so much for leaving us a review! We are thrilled to hear you would rate us a 10/10 and we look forward to taking care of your future home comfort needs.Review from Barry A
5 stars06/21/2023
Prompt, professional, and reasonable. Fixed problems when other companies did not. Awesome *******Precision Plumbing & Heating Systems Response
06/26/2023
Hello Barry, Thank you for taking the time to share your positive experience with us. We're glad to hear that we were able to fix your problem when other companies did not! Thank you for choosing Precision!Review from Susan D
5 stars06/12/2023
Been using Precision for a few years now and the service and professionalism never decline. Knowledgeable, friendly, call you when about 15-20 minutes away, email you with the service or sales representatives photograph and details, honest, offers options and suggestions, and is an all-around great company to work with, from the first contact over the phone with an issue that needs fixing, right through to follow-up.Precision Plumbing & Heating Systems Response
06/15/2023
Thank you so much for taking the time to share your positive experience with Precision! We appreciate your kind words and look forward to serving you again in the future!Review from Paul P
5 stars04/06/2023
***** was great.Genuine and friendly.Knowledge and efficient.Made several suggestions and options.Fixed tub drain and also made some long term suggestions.Thank you!!!Precision Plumbing & Heating Systems Response
04/17/2023
Paul, Thank you for taking time to write this kind review about our service technician! Robin is a great ambassador for our daily mantra of really looking at the situation from the customer's perspective and then offering a solution and care to accommodate their need. It's fantastic to receive feedback that our team is meeting their daily goal of great customer care and you are benefiting from that care. We look forward to taking care of all your future plumbing, heating and service needs. We're here 24/7 to take care of your emergencies just in case you need us! Thanks again and we'll gladly be passing your kind words on to our team!Review from A. C
5 stars04/03/2023
Outstanding customer service. ***** did a wonderful job explaining options and completing the required repair. ***** impressed and will continue to utilize Precision for all of our plumbing needs.Precision Plumbing & Heating Systems Response
04/17/2023
Thank you for taking time to write a kind review about our service technician David! He is a fantastic technician who works hard to meet our daily commitment of exceptional customer care and we're grateful to hear that he is meeting his objective! Thanks again and we look forward to taking care of all your future plumbing, heating, cooling and electrical needs!
Customer Review Rating
4.83/5stars
Average of 24 Customer Reviews
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