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Find a Location

Gemuine Lash Academy has 1 locations, listed below.

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    Business ProfileforGemuine Lash Academy

    Eyelash Extension

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    200 E Big Beaver Rd, Troy, MI 48083
    BBB File Opened:
    1/2/2024

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Complaint Details Unavailable

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marlaena B

    1 star

    05/18/2024

    My experience was disappointing. I attended a class on Mothers Day, which was the first why! I realized that date after I already booked. So anyway, this school was unorganized and unprofessional in many way's. First the class location was changed last minute and we received a text message about it the night before at almost 11pm. Like really. Then the kits that we paid for were nowhere near worth $85, we felt ripped off. On top of that, you guys charged $5 for the plastic stencil to practice eyelashes on, that among other items should have been included with the darn class. The instructor had no personality and was dry. You guys could have at least gave us a small manual or something of instructions for the process of doing lashes. The instructor also used her phone as a projector and she kept getting phone calls and had to stop multiple times to reject the calls. We were also asked to wear black for photos. However, the photos were never taken. I wouldnt even have been in the pictures anyway just because of the experience, but I wanted to mention that. They had items for sale in class that should have been included with the kit because really the $85 went to where, exactly? There were no refreshments provided at all even though they stated there will be. One more thing, they didnt even provide notebooks or pens for us, she asked the hotel to give us some. The seating was also horrible, why have some people sitting with their backs to the screen and have to turn around to watch the screen and write to take notes. SMH How about booking a proper venue and setting up properly. Someone else told me she got there a few minutes early and they wouldnt even let her in the class because it wasnt 11, what a joke. Overall, disappointing experience. To give them credit I think had it been a different instructor I believe the experience would have been much better and also the certificates are adorable.

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