Customer ReviewsforGemuine Lash Academy

My experience was disappointing. I attended a class on Mothers Day, which was the first why! I realized that date after I already booked. So anyway, this school was unorganized and unprofessional in many way's. First the class location was changed last minute and we received a text message about it the night before at almost 11pm. Like really. Then the kits that we paid for were nowhere near worth $85, we felt ripped off. On top of that, you guys charged $5 for the plastic stencil to practice eyelashes on, that among other items should have been included with the darn class. The instructor had no personality and was dry. You guys could have at least gave us a small manual or something of instructions for the process of doing lashes. The instructor also used her phone as a projector and she kept getting phone calls and had to stop multiple times to reject the calls. We were also asked to wear black for photos. However, the photos were never taken. I wouldnt even have been in the pictures anyway just because of the experience, but I wanted to mention that. They had items for sale in class that should have been included with the kit because really the $85 went to where, exactly? There were no refreshments provided at all even though they stated there will be. One more thing, they didnt even provide notebooks or pens for us, she asked the hotel to give us some. The seating was also horrible, why have some people sitting with their backs to the screen and have to turn around to watch the screen and write to take notes. SMH How about booking a proper venue and setting up properly. Someone else told me she got there a few minutes early and they wouldnt even let her in the class because it wasnt 11, what a joke. Overall, disappointing experience. To give them credit I think had it been a different instructor I believe the experience would have been much better and also the certificates are adorable.

I got SCAMMED.1. Your website stated that 2 lash trays were provided. Only 1 came in the bag (0.05 cc curl 15mm) and 1 classic.The classic set was missing and HAD to be shared with the table.2. No Live Model:We are aware we don't bring in a model. But the website stated there WILL BE A LIVE MODEL performed by the instructor.You have this on your website when I booked and still to this day looking at the website. I asked the instructor why there is no live model but she said there were legalities involved that prevented her from providing the live model. So instead she performed it on the Plastic Eye mold.3. Time: time was supposed to be from 11-7 The 2 instructors did not start checking people in until 11:45.Class did not start until 1.Break was at 2 pm for 1 hour Class ended and certificates were given out at 6.4. I paid for my PHYSICAL certificate and while everyone received there's I did not. I understand that it will be mailed to be but there is a lack of preparation and detail.5. Free classes for life.You have now changed your free classes for life to $15 up charge. You changed this the day of class. No one received an email with this change and your website says both $15 charge but in the flyers it still says free. I have screenshots of both which was taken a few hours ago.6. Your intructor ****** had mentioned that the plastic eye mold was a "gift" usually not given to other classes. Later on I found out from **** at the end of the class that the plastic eye mold and the trays were swapped out instead. In summary, as an Academy like yourselves we expected your class to be conducted professionally and with transparency. You provided us with expectations and your instructors or yourselves did not meet them. Therefore this is false advertisement and would like a refund for my class.If you need any further information or proof upon what I have stated in this email I will be happy to provide you with the information you need.