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Find a Location

Flagstar Bank has 260 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Flagstar Bank

      5151 Corporate Drive Troy, MI 48098-2639

    • Flagstar Bank

      3915 Telegraph Road Bloomfield Hills, MI 48302-1475

    • Flagstar Bank

      301 W Michigan Ave Flagstar Centre Jackson, MI 49201-2120

    • Flagstar Bank

      1601 Briarwood Circle Ste 100 Briarwood Mall Ann Arbor, MI 48108-1667

    • Flagstar Bank

      704 South Brown Street Jackson, MI 49203-1429

    Business ProfileforFlagstar Bank

    Financial Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 247 Customer Reviews

    Customer Complaints

    479 complaints closed in last 3 years

    175 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Flagstar Bank has 260 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Flagstar Bank

        5151 Corporate Drive Troy, MI 48098-2639

      • Flagstar Bank

        3915 Telegraph Road Bloomfield Hills, MI 48302-1475

      • Flagstar Bank

        301 W Michigan Ave Flagstar Centre Jackson, MI 49201-2120

      • Flagstar Bank

        1601 Briarwood Circle Ste 100 Briarwood Mall Ann Arbor, MI 48108-1667

      • Flagstar Bank

        704 South Brown Street Jackson, MI 49203-1429

      Headquarters
      5151 Corporate Drive, Troy, MI 48098-2639
      BBB File Opened:
      10/18/1991
      Years in Business:
      37
      Business Started:
      1/22/1987
      Business Started Locally:
      1/22/1987
      Business Incorporated:
      1/22/1987
      Type of Entity:
      Corporation
      Alternate Business Name
      • New York Community Bank
      • Desert Community Bank
      Additional Contact Information

      Fax Numbers

      • (888) 541-2056
        Primary Fax
      • (313) 271-7279
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to shop for financial services

      Customer Complaints

      479 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/16/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Representive professionalism not professional. Lying etc. inconvenience with no resolution. Just no service.

      Customer Reviews

      247 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cari M

      1 star

      07/23/2024

      My husband and I hold a mortgage with Flagstar after our original mortgage was bought out. To say we are dissatisfied with this change that we never asked for is an understatement. Along with other instances that have left us dissatisfied, this last mishap has us fuming every time we have gotten off the phone with yet another agent with empty promises. Long story short, an extra payment for property taxes was made directly to the county we reside in, in addition to the payments that come out of our escrow. When this occurred, the county assured that this payment would be returned to Flagstar after receiving the full amount due directly from them. Well, this was finalized over 2 months ago and we have yet to have that money returned to us. Instead, every time we call Flagstar to check on the status of this, it's as though we have never brought it up before and then they say don't even know where this money is. This is of course very concerning to hear and yes the agents promise they will prioritize this issue and get to the bottom of it yet every call is starting from square one. We are tired of the insufficiency of this company to listen to and help with customer concerns and I would caution anyone who tries to get a mortgage here. Just know you will have to deal with inadequate customer service and instead a company who values it's own financial gain over integrity. We will surely be looking to get out ourselves as soon as the opportunity presents itself.

      Flagstar Bank Response

      07/24/2024

      Thank you for sharing your experience with us. We apologize for the frustration and inconvenience you and your husband have encountered since your mortgage was transferred to Flagstar. We value your feedback and would like to address your concerns directly. If you are willing, please send a direct message to our managed social media accounts (noted below) so that we can better assist. Facebook.com/flagstarbank or Twitter.com/flagstar

      Local BBB

      BBB of Detroit & Eastern Michigan

      BBB Reports On

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