Business ProfileforFlagstar Bank

My husband and I hold a mortgage with Flagstar after our original mortgage was bought out. To say we are dissatisfied with this change that we never asked for is an understatement. Along with other instances that have left us dissatisfied, this last mishap has us fuming every time we have gotten off the phone with yet another agent with empty promises. Long story short, an extra payment for property taxes was made directly to the county we reside in, in addition to the payments that come out of our escrow. When this occurred, the county assured that this payment would be returned to Flagstar after receiving the full amount due directly from them. Well, this was finalized over 2 months ago and we have yet to have that money returned to us. Instead, every time we call Flagstar to check on the status of this, it's as though we have never brought it up before and then they say don't even know where this money is. This is of course very concerning to hear and yes the agents promise they will prioritize this issue and get to the bottom of it yet every call is starting from square one. We are tired of the insufficiency of this company to listen to and help with customer concerns and I would caution anyone who tries to get a mortgage here. Just know you will have to deal with inadequate customer service and instead a company who values it's own financial gain over integrity. We will surely be looking to get out ourselves as soon as the opportunity presents itself.

Thank you for sharing your experience with us. We apologize for the frustration and inconvenience you and your husband have encountered since your mortgage was transferred to Flagstar. We value your feedback and would like to address your concerns directly. If you are willing, please send a direct message to our managed social media accounts (noted below) so that we can better assist. Facebook.com/flagstarbank or Twitter.com/flagstar