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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
WORST EXPERIENCE EVER. I GOT A PRE APPROVAL COMPLETED WITH THIS COMPANY 45 DAYS AGO. PUT AN OFFER IN ON A HOUSE, SENT OVER ALL MY INFO, EVERYTHING NEEDED. PAID $1020 IN APPRAISAL FEES, AND PAID $5,000 IN ******* MONEY. TOLD THEM I WANTED TO USE MY CREDIT UNION INSTEAD AND THEY PROMISED PROMISED PROMISED BETTER RATES AND BETTER CLOSING COSTS. I CLOSE IN 4 DAYS. AND TODAY THEY CALL ME AND TELL ME TODAY THAT THEY "MIS CALCULATED" AND THAT THEY WILL NO LONGER FUND MY MORTGAGE. I ASKED QUESTIONS DAILY THAT WEREN'T CLEARLY ANSWERED, THEY ALWAYS BEAT AROUND THE ****. NO TRANSPARENCY, NOTHING. AWFUL COMPANY. I AM REPORTING THE THE BETTER BUSINESS BUREAU AND TAKING ACTION. THIS IS UNACCEPATABLE AFTER I WAS PROMISED A CLEAR TO CLOSE MULTIPLE TIMES. LIARS, LIARS, LIARS.... DO YOURSELF A FAVOR AND ***** AWAY FROM THEM. ******* YOU ARE A LIAR. THANKS FOR WASTING MY TIME AND RUINING MY HOME BUYING EXPERIENCE WHEN I COULD HAVE GOTTEN THIS TAKEN CARE OF WITH MY CREDIT UNION ALL ALONG. HORRIBLE COMPANY.Business response
06/03/2024
This is being resolved.
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Contact Information
3250 W Big Beaver Rd
Suite 100
Troy, MI 48084-2900
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.