60 Customer Reviews
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Review from Heather H
1 star07/23/2024
Absolute disappointment. I hired The Carpet Guys three weeks ago to install laminate wood flooring. At the time of the estimate I was extremely happy and really excited to get my floors. We discussed that I needed to have asbestos abated and looked under the existing carpet. Although I was leaving for vacation I was able to organize neighbors to let them in. While on vacation I received a call during installation that they started the job and it wasn't going to work out because they needed $3700 worth of floor prep that wasn't in the estimate nor ordered. At the time of the call I was told I needed to pay that or pay a restocking fee of $1500. I was boarding a plane and beyond upset. Instead of offering to cover half of the $3700 (which is basically the restocking fee), I was only given the two options previously mentioned. I was not charged the $1500 but I had to come home to trashed floors and no plan in site. Terrible communication through the beginning of the process also, but it's too long to explain. You would think that a business that has been established for such a long time, would know how to estimate a simple job. ZERO EFFORT to make it work out for me.Review from Marsha B
5 stars05/23/2024
This company is absolutely amazing. Several communications during the wait, delivery and install of flooring. These folks from the managers, to the office staff and installer are so professional and caring. I purchase flooring for my mother who is slightly disabled and the care these folks gave to her was simply priceless. I would highly recommend to anyone looking for a professional bunch of folks, quality products, and the desire to provide A+ service. These folks are FANTASTIC
The Carpet Guys Response
05/26/2024
Thank you so very much for this amazing feedback. This is exactly what we hope to hear from our customers. The ultimate experience that shows our caring and VIP service. Thank you for being a part of The Carpet Guys family!Review from Matt M
5 stars05/01/2024
******** with Carpet guys did a fantastic job with our install.The Carpet Guys Response
05/17/2024
Thank you for taking the time to let us know what a great job *** did when installing your flooring We appreciate your feedback!Review from Michael C
5 stars04/19/2024
Great company to do business with. Anting arraigned on time and spent as much time to assist my wife and I in making our decision on carpet choice. The office staff called to confirm the appointment for installation.Our installers were on time on went right to work and didnt stop until the job was done. During installation, a Field Manager stopped by to make sure everything was being completed as promised. On top of that, I received a phone call from another manager to check again to see if everything was completed. Very impressed with customer service and installation. ******************The Carpet Guys Response
05/17/2024
We LOVE your positive review and experience with our company Thank you so much for letting us know that we did a great job for you and for being a part of The Carpet Guys amily!Review from Conrad C
5 stars04/10/2024
****** and his crew arrived on time were very neat and courteous and the carpet looks great.******The Carpet Guys Response
04/11/2024
Thank you for taking the time to provide us with your positive feedback. We are so glad you are happy with your installation! Welcome to The Carpet Guys family!Review from Debbie T
5 stars03/14/2024
********* of the carpet installers did a great job moved furniture no problem great job on carpet very polite excellent I will call back again when I need more done give carpet guys a call they remove old flooring move furniture and put back great jobThe Carpet Guys Response
03/18/2024
Hi ****** Thank you so much for taking the time to leave this fantastic review. We are so glad that ***** and the Carpet Guys team gave you the best possible experience. We look forward to working with you further in the future. Welcome to The Carpet Guys family!Review from Shana M
5 stars02/27/2024
*********************** was phenomenal! Super knowledgeable and extremely helpful. He has a nice personality too, which I feel is most important when you work in sales. I would not hesitate to purchase anything from this company.Review from Kelly T
5 stars02/23/2024
I just got laminate floors and use the carpet guys in ****, ******** and I was very pleased with every step of the transaction from *******. The salesperson that came to my house to ****, the manager at the warehouse that I spoke to to the delivery people. Unfortunately I cannot remember their names and the installers were great. Everybody treated my home like it was their own. My floors are absolutely beautiful and I highly recommend the carpet guys. And subsequently I found out that I went to high school with the owner sister. I did not know this until after everything was done, but I'm glad that it ended up being a local person that I gave my business to. That's always greatThe Carpet Guys Response
02/27/2024
Hi *****, What a great review! We are so pleased your services went so well and that you are now a member of our Carpet Guys family. We look forward to working with you in the future!Review from Wendy R
2 stars02/23/2024
Would not recommend we did carpet and vinyl plank. Carpet gets yhe stars lvp wipes their work out. lvp gets 0. He laid a floor he knew did not match. Quarter round is all in different orientation. When we complained he went right to area he knew and hoped we would not notice. Said hed be back last weekend and nope nothing. In addition we paid for product and he took the box we paid for last week. Highly recommend looking for another company for your flooring product.The Carpet Guys Response
02/27/2024
Dear *****, We are so sorry to see your less than 5 star review and will do everything we can to ensure your issues are resolved in a positive manner. We strive for 100% customer satisfaction and it appears we missed the **** with your situation which is unacceptable. We have informed our *************************** and they will be reaching out to turn your negative into a positive. Thank you for your honest feedback. This is not how we want our customers experience to be so we will do all we can to resolve your concerns.Review from Dylan J
5 stars02/14/2024
Great company, ************ is incredibly knowledgable and great to work with. We went in for their free remanent program today, and I will be going back for the rest of my house as a paying customer. Cant recommend enough.The Carpet Guys Response
02/16/2024
*****, Thank you for this amazing feedback. We are so glad to have customers taking advantage of the current free remnant promotion and look forward to working with you for your future *****************. Welcome to The Carpet Guys Family!
Customer Review Rating
4.47/5stars
Average of 60 Customer Reviews
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