Business ProfileforEmagine Entertainment, Inc.

On June 29th my family purchased tickets to see a movie at an Emagine Entertainment. When we arrived at the theater, we were informed that due to a projector issue, the showing would not happen. I was "refunded" for the tickets, however, this did not include the 'service fee' totaling $6 to order the tickets. Now, this is a relatively inconsequential amount, but it would seem that this fee, multiplied out by all the times this occurs, could be quite an issue. Emagine are charging a fee for services they do not actually deliver (cancelled by them, not by the consumer). I spoke with the local theater and they stated this cannot be refunded because it is charged by a third-party. Ignoring the irony of the charge being a "service fee" when the theater literally did not provide the actual "service", nowhere on the companies site does it state that service fees are non-refundable (though I would question the validity of that policy anyway). I also can't imagine how the fee being charged by a third-party absolves them of the requirement to deliver the service or refund all charges.I am requesting a refund of $6 is service fees. The company should additionally re-evaluate their policies for compliance with consumer protections.