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Find a Location

Refloor LLC has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Refloor LLC

      1960 Research Dr Ste 300 Troy, MI 48083-2162

      BBB Accredited Business
    • Refloor LLC

      3755 Broadmoor Ave SE Ste I Kentwood, MI 49512-3964

      BBB Accredited Business
    • Refloor

      5480 Cloverleaf Pkwy Ste 9 Cleveland, OH 44125-4867

      BBB Accredited Business
    • Refloor

      92 Weldon Pkwy Maryland Hts, MO 63043-3202

      BBB Accredited Business
    • Refloor - Toledo

      416 W Dussel Dr Maumee, OH 43537-1686

      BBB Accredited Business

    Business ProfileforRefloor LLC

    Vinyl Flooring
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.63/5stars

    Average of 82 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    16 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/28/2020

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    In home sales and installation of Hardwood, Laminate and Luxury Vinyl flooring. 

    Products & Services

    Vinyl Flooring, LVP, Luxury Vinyl Plank, Laminate Flooring, Wood Flooring, Hardwood Flooring

    Business Details

    This is a multi-location business.

    Find a Location

    Refloor LLC has 13 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Refloor LLC

        1960 Research Dr Ste 300 Troy, MI 48083-2162

        BBB Accredited Business
      • Refloor LLC

        3755 Broadmoor Ave SE Ste I Kentwood, MI 49512-3964

        BBB Accredited Business
      • Refloor

        5480 Cloverleaf Pkwy Ste 9 Cleveland, OH 44125-4867

        BBB Accredited Business
      • Refloor

        92 Weldon Pkwy Maryland Hts, MO 63043-3202

        BBB Accredited Business
      • Refloor - Toledo

        416 W Dussel Dr Maumee, OH 43537-1686

        BBB Accredited Business
      Headquarters
      1960 Research Dr Ste 300, Troy, MI 48083-2162
      BBB File Opened:
      8/20/2020
      Years in Business:
      6
      Business Started:
      1/1/2018
      Business Started Locally:
      1/1/1989
      Business Incorporated:
      1/1/2020
      Accredited Since:
      8/28/2020
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Refloor
      Additional Contact Information

      Email Addresses

      Customer Complaints

      36 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/07/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      We paid Refloor $4500.00 to come in and replace floors over old existing ones in kitchen,hallway,2 bathrooms and laundry room upstairs.the salesperson said everything was set to go,on day of arrival after being paid in full with cash for entire job they say they cant do the laundry room because their is a utility tub in there and I would need to hire a plumber to disconnect one pipe but they are taking both toilets out of floor to do them. So I am not pleased I wanted all of the floors done to match house they at least gave me a little money back for not doing that room but I still wanted it to match rest of house. They did do a good job on the floors but in one of the bathrooms they did not put toilet back properly and was leaking I did tell them about it but their floor specialist not plumbers,then why are you pulling toilets out if you cannot install them back right. So I contacted ****** my case manager with Refloor and told her I had to hire a plumber to rehook my toilet to the floor and paid $184.00 out of my pocket for something they did and she said send her bill and they will review it. I sent her bill and have sent her other texts on what is up with the review and never get a response back. Since I have paid plumbing bill and want to be reinbursed for plumbing bill and not ignored. I will not recommend Refloor to anyone when they treat their customers like that, where I work our model is customers first
      Read More

      Customer Reviews

      82 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ronette C

      1 star

      07/09/2024

      Got estimate 6-5-24. I have easy 450 Sq Ft. with minimal metals,1 small drain *** require leveling.I would clear space bc agent said it would save $. I chose Coretec Chesapeake Oak found on at least 7 sites with price $4.19sq ft & 1 site sale @$2.99sq ft.First price given was over $13,000.Then games followed. On his Ipad he would say I am getting this & that discount & if I pay cash price was still $6,500 he called mgr on speaker playing games.Finding most companies pay $1-3sq ft the price given made even less sense. I texted agent & asked for itemizing he said he no longer had access to my ********** would call me Monday.I did not get call, I texted #s I had & said mgr never called.A few minutes later I get a call from agent I ask how much a sq ft for material & labor.He said I cant break that down because it is built in. If they cant give a price per sq ft for material & install then where do INFLATED prices come from? A job should be itemized for the cust unless you are hiding something. He said they pay installers $2sq ft, I never got a number for anything else.I later sent a text letting them know their *************** are offensive.I said if you will come down to $4,500 with me paying cash I would like to move forward because you do have some of the best reviews & asked to let me know either way so I can move on. I havent heard a peep.Thats bad business,I would love a response explaining a breakdown for $13,000 starting & still INFLATED $6,500. They did come down 1 more time previously in text to like $6,150, still INFLATED. Do the math, flooring retail is $4.19sq ft & $2.99 @ 1 ************ pay wholesale so it is lower. Installers are supposedly getting $2 sq ft, comes to $2,785.50.I will be generous & say $1,000 for **************** = $3785.50. Where does $13,000 & $6,500 come from? I have a friend in ******* where prices are higher get a high end floor installed for 800sq ft for $3912!Please explain this to me buyer BEWARE.Good luck getting answers!

      Local BBB

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