ComplaintsforDisc Replay Troy

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was in Disc Replay Troy on ******* and ****************** on Sunday 9/11/2022 to purchase a video game "Biker Mice From Mars" for *************** The price sticker on it said $19.99. When I asked to get it from the case the person getting it said it was mispriced. I said I wanted it for the $19.99 he said no. I asked for a manager and explained the situation. I saw a tag for $19.99 so that should be the price. The manager began relabeling the item. I said it was priced $19.99 and I hadn't left the store so he wasn't allowed to reprice it like that. He said he didn't know what to tell me, and that was the price. I asked for his name which he refused to give to me. Another man decided to tell me that the law does not apply since it was marked as a different item, which isn't apparent on first look at the price sticker. There were no other copies to compare a price to. The "value" of a 30 year old game is ambiguous, and it was individually priced in their locked case with no other copies, so an employee had to have priced it. I have had issues with this store in the past denying sale of items that they themselves have mispriced, and I am tired of it. I told the manager I would contact the BBB and he told me go ahead and refused to give me his name. He said he would call mall security if I did not leave. I said I would leave when he gave me his name for my BBB report which he ultimately refused to provide, and he refused to speak further to me. I have worked retail, medical, and various forms of customer service. I have been a long time customer of Disc ********************** spending literally thousands of dollars, and honestly to be treated so poorly and threatened to have security called on me because I wanted the supervisor's name is ridiculous. Its customer service, and the manager did nothing to try to help the situation. If you dont want to sell items at a lower price then the employees need to double check their work. Also what is the point of being a manager if you don't act like one?

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