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Find a Location

1-800-HANSONS has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • 1-800-HANSONS

      977 E 14 Mile Rd Troy, MI 48083-4519

      BBB Accredited Business
    • 1-800-HANSONS

      2214 S Cedar St Holt, MI 48842-1204

      BBB Accredited Business
    • 1-800-HANSONS

      387 W Dussel Dr Maumee, OH 43537-1632

      BBB Accredited Business
    • 1-800 Hansons

      4155 40th St SE Grand Rapids, MI 49512-4121

      BBB Accredited Business
    • 1-800-HANSONS

      3995 Fashion Square Blvd Ste 10 Saginaw, MI 48603-2268

      BBB Accredited Business

    Business Profilefor1-800-HANSONS

    Window Installation
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.28/5stars

    Average of 1,318 Customer Reviews

    Customer Complaints

    318 complaints closed in last 3 years

    86 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/31/1989

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Window, Roofing, Siding, Gutters/Gutter Guards, Bathtub and Shower replacement.

    Products & Services

    roofing replacement-full tear off, siding replacement, gutter and gutter guards, Bathtub replacement, Shower replacement, Tub to shower conversion, window replacement

    Business Details

    This is a multi-location business.

    Find a Location

    1-800-HANSONS has 21 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • 1-800-HANSONS

        977 E 14 Mile Rd Troy, MI 48083-4519

        BBB Accredited Business
      • 1-800-HANSONS

        2214 S Cedar St Holt, MI 48842-1204

        BBB Accredited Business
      • 1-800-HANSONS

        387 W Dussel Dr Maumee, OH 43537-1632

        BBB Accredited Business
      • 1-800 Hansons

        4155 40th St SE Grand Rapids, MI 49512-4121

        BBB Accredited Business
      • 1-800-HANSONS

        3995 Fashion Square Blvd Ste 10 Saginaw, MI 48603-2268

        BBB Accredited Business
      Headquarters
      977 E 14 Mile Rd, Troy, MI 48083-4519
      BBB File Opened:
      3/29/1989
      Years in Business:
      35
      Business Started:
      1/1/1989
      Business Started Locally:
      1/1/1989
      Accredited Since:
      3/31/1989
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Hansons Window & Siding of Saginaw
      • Hansons Window & Siding Co.
      • Hansons Window & Siding
      • Hanson's Window & Construction, Inc.
      • Hanson's Window & Siding Company
      • Hanson's Window Company
      • 800-Hansons
      Contact Information

      Principal

      • Mr. Marv Glazer, Customer Relations Manager

      Customer Contact

      • Ms. Eaman Gaggos, Marketing Manager
      • Mr. Marv Glazer, Customer Relations Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      318 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Had ******** do our roof a few years ago, had to call them back out numerous times because it leaked. We have a lifetime warranty on all aspects of the roof. They came out over the winter, left a nail and part of the old roof sticking through my new shingles. Called they sent someone out who couldn't believe what he saw, said the roofers who did this are not roofers but a joke. He removed the nail and old roof from under new shingles and put black tar on.( It's a brown roof) Said he would put in work request and tell his boss the shingles need to be replaced. Never heard anything from ********, I have since put in two service requests that were unanswered. I didn't pay nearly $10,000. To have my roof tared because their roofers made a mistake.i want it replaced. I have pictures of the nail sticking up from under shingles and sent to ********, but it's too large to send in this complaint. The same roofers also broke.my mailbox, and refused to come back out because I gave them a one star review.
      Read More

      Customer Reviews

      1,318 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Samantha W

      2 stars

      07/23/2024

      Rushed work, cut corners, and dodged phone calls. We had our siding done and it's been nothing but a headache. The salesman was pushy and lied to us. Upper management worked with us through that and made things right. Unfortunately the installation was rushed due to rain and we've been working for months to get things fixed. The team reattached our front door with trim nails, causing it to repeatedly fall off, causing damage to the doorjam. They didn't attach the siding at the peaks, causing the ***** vents to fall off into our neighbors driveway. We found debris and beer cans thrown under our front porch after the crew left. The installation manager has been terrible about communicating with us and apparently hasn't been documenting the numerous communications we've had while trying to deal with these problems. The service is not worth the inflated price tag!

      Local BBB

      BBB of Detroit & Eastern Michigan

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