Business ProfileforCritter Control of Grand Rapids

Including PDF with detailed timeline of events leading to this complaint. Summary: Needed bats removed from my attic. They came and serviced the house promptly however did not explain the potential backflow of bats getting into my living area. I had to find last minute lodging for a week following the work as there were multiple bats getting inside every day. I wish I had been warned so I could have gotten my pets out of the home and found better lodging following the work. Lost a week of work last minute as well because the house was unsafe. Upon returning to my home I had to dispose of several dead bat carcasses throughout my home...Had no follow up on the service until I ran into one of the service provider at a mutual clients home... They then followed up on the service a few weeks later and came onto my property unannounced while I was gone. This happened twice showing up and working on my roof without permission - a concern as I have animals in and around the property. I had asked for a follow up check inside and in the attic and never had a confirmed visit to do so. With billing, I had requested to pay cash upon service and no one was able to take my cash payment. I did not receive a receipt, service summary, or bill for over a month following service - had to call to receive these. When I did finally receive a bill I called the phone number attached and was redirected to multiple different companies, some who had no idea how I got their number and another claiming I was out of their service range and there was no way I could have had service through this company. I said that this phone number is on my bill, please confirm who I am sending my payment to.Finally spoke to one of the managers about this confusion and he was unable to resolve anything and seemed confused on the whole situation and offered no resolution. He did send the work order and initial estimate so I do have paperwork for the job now.