Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning return of deposits after rental cars are returned and billing issues surrounding the Florida Sun Pass. On January 4, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 02/2019, BBB has received a response from the business. BBB attempted to work with the business on resolving consumer complaints and the underlying pattern of issues presented to Executive Car Rental. BBB will continue to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers. As of 03/20/2019, the business is required via an Assurance of Voluntary Compliance with the State of Michigan's Attorney General Corporate Oversight Division to refund some consumers and come up with a process to prevent some of noted above issues from reoccurring. Further information on the Assurance of Voluntary Compliance can be found under the Government Action alert.