Business ProfileforFORTIS AUTO FINANCE

Today I called to ask for an email so I can send Fortis the link the fire department sent me to fill out the Fire Report Application (so their insurance could get their claim) but ended up ARGUING with **** and asking for someone else or a manager to solve my problem. Instead of transferring me I was told There is no managers here on weekends, youve been a customer since 2020 you should know that I then asked for her name and employee number or something to identify her because now I want to report her. She said I dont have one . Im the only **** here . When I called back another agent told me they cant proceed with my insurance claim UNLESS I pay 500 (rather I provide the fire report or not) ASAP. Because I havent made a payment a month AFTER my vehicle caught fire. I just talked to a different agent of theirs a couple days ago and she did not mention that, just asked about the fire report and when would I be able to make a payment on my past due balance. I informed her that after the insurance situation was settled and they adjusted the past due amount from before and after the vehicle fire I would start paying .But now its a different story and ** being told they cant fill out the application because their insurance isnt a real insurance but told me its a different company.. so send it to them