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Find a Location

In & Out Floors has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforIn & Out Floors

    Flooring Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.43/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/17/2023

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    LVP, Carpet, Refinish

    Business Details

    Location of This Business
    6008 E 14 Mile Rd, Warren, MI 48092-1277
    BBB File Opened:
    10/5/2021
    Years in Business:
    4
    Business Started:
    7/15/2020
    Business Started Locally:
    7/15/2020
    Accredited Since:
    2/17/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Dean Hartley
    Contact Information

    Principal

    • Dean Hartley

    Customer Contact

    • Lori Bell, Office Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    the floor was installed in august of 2022. from then until this day, there are problems with the instillation as well as the quality of the materials used. the salesperson showed me 3 levels of product. i chose the better of the 3, showing the salesman a sample of what i wanted from *********** after the installation i found a piece of the product that they used. it was a very thin piece of flooring. not even close to the thickness of what i picked out. since then, they came out and fixed some issues with the molding. but, they have made numerous appointments to address the chipped areas, peeling areas, etc. and not showing up or calling to say they could not make it. i have written them and called more times then i can count. i have pictures and list of the appointments not kept. one gentleman (***) came to take pictures. the thing that they have not addressed was the actual flooring that was installed vs. what i ordered. if they are not going to address these issues, they should refund the difference of the cheap product and the top product that i picked out with the salesman.

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jen s

    1 star

    07/22/2024

    On July 11th, a sales representative never said I was signing a contract. Asked me to "sign here" but did not state it was a contract nor that there was a rescission period. I have a camera in my home that shows and hears me stating that I was not pulling the trigger on anything until I talk with my wife and when I get my other quotes. I never provided a card, but he asked if I agreed to the pricing which I did - it was a good price for the first one. I was also never told there was a rescission period before I could cancel. The rep made it sound like I was signing an application for financing. Upon receiving other quotes I called the company back only to be told by some "manager" that I signed a contract and that I had 3 days to cancel at which because it was passed that I owed 20% of the balance. Mind you, I never received said contract until the 3:30pm on july 15th only because I had called 2 different times to inquire about the financing that I thought I was applying for, not a contract. Needless to say, the sales and company is a scam. The person never tells you what you are signing or discloses a rescission. I work in the mortgage industry and disclosure is EVERYTHING - and explaining to your clients is EVERYTHING. Glad I didn't give me card because I'm sure they would be charging it. I asked the guy on the phone if I could speak with a manager and he said he was the manager and i was welcome to speak with someone else, but ultimately he would be the person I would deal with. I told him I would have no problem getting an attorney involved at which he also stated I would be paying for theirs too and that I signed a contract, it says it right at the top. This company is a SCAM! DO NOT APPLY WITH THEM! They also sell 8 mil flooring which is cheap product that will wear down in the matter of years! They do not explain any of this to you, only that they have a ******* guarantee".

    Local BBB

    BBB of Detroit & Eastern Michigan

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