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Complaint Details
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Initial Complaint
01/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In the end of May of 2021, my 2006 chevrolet trailblazer had a issue with the transmission. Upon further review it was discovered that my transmission neded to be rebuilt. I had them do it and I hadndealt with **** for most of the journey. It is ******* of 2022 and my transmission is starting to slip again. It leaves me to believe that the parts used tomrebuild the transmission have become faulty. I had called and talked to someone on the 10th of ******* and was told that they were very busy and that I would get a call back later in the day and I never did. The transmission is under warranty and the rules of the warranty are that after it is fixed. You take the car in 15 days after and every year on the same date that you have the vehicle. Upon looking at the paperwork. It seems there is another person of the same name that had a vehicle there at some point. So my 15 day. Heck up has that persons information and not mine when Ibrought the vehicle. Not only do I not know if I am screwed with the warranty because of this (which i shouldn't be), but I also am having trouble getting insight on how I can get this fixed. I spent almost **** dollars to have the transmisaion repaired and for it to fail after 7 months is not right in my opinion. I feel that if something has a warranty and it's failing, it should at least be looked at right away to assess the situation. I cant even be communicated to, instead I just get the runaround. All I want is for it to be fixed and the warranty honored. If not I am going to have to take other means and I feel that I have a legitimate reason. If that can't be honored, I would at least like some of the money back so I can at least go elsewhere to have it fixed. A place that has been in business for over 50 years, should not treat people this way.
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Contact Information
24111 Groesbeck Hwy
Warren, MI 48089-4720
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.