Business ProfileforSG Heating & Cooling
Additional business information
On August 8, 2023, BBB Serving Eastern Michigan and Upper Peninsula contacted the business to request they cease its unauthorized use of the BBB Torch logo and substantiate, modify, or discontinue advertising claims on the company's website. Specifically, the business advertises "100% Satisfaction Guarantee".
According to the BBB Code of Advertising, "The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB."
Section 20. Warranties/Guarantees states, "Advertisers should only use "satisfaction guarantee", "money back guarantee", "free trial offer", or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the customer's request."
As of September 1, 2023, the business has failed to respond to BBB requests. The business is not a BBB Accredited Business.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 870 Woodingham St, Waterford, MI 48328
- BBB File Opened:
- 6/15/2020
- Years in Business:
- 6
- Business Started:
- 1/9/2018
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
David H
1 star03/28/2022
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