Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Midwest Refineries, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMidwest Refineries, LLC

    Precious Metal Refiners
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.33/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/2/2008

    Years in Business: 85

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    4471 Forest Ave, Waterford, MI 48328-1113
    BBB File Opened:
    11/8/1999
    Years in Business:
    85
    Business Started:
    1/1/1939
    Business Started Locally:
    1/1/1939
    Business Incorporated:
    1/9/2008
    Accredited Since:
    5/2/2008
    Type of Entity:
    Corporation
    Business Management
    • Mr. Gary Frenkel, Owner
    Contact Information

    Principal

    • Mr. Gary Frenkel, Owner

    Customer Contact

    • Mr. Gary Frenkel, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/15/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John W

    1 star

    06/06/2024

    On May 29, 2024 I mailed Midwest Refineries, LLC (MR) the following scrap gold: 7.5 grams solid 18K gold; 1.4 grams solid 14K and 8.0 grams solid 10K gold. This was a test shipment on my part to determine if MR was honest and could be trusted with my future business. Midwest Refineries, LLC received my gold on June 1. On June 6, 2024, I received a check from MR for only $550.00 while the correct amount according to MRs own terms and policies and based on prevailing gold prices should have been conservatively about $675.00. The difference of $125.00 is just too much for me to accept without a challenge. I received no explanation from MR regarding this shortfall but found others on the Internet whove experienced the same shortfall problem when conducting business with ******** beginning to appear to me that MR is disreputable. I am not some rube that just walks into a local jeweler or cash for gold kiosk at a shopping mall and gets cheated. I know the exact amount I was owed from MR and was even willing to allow MR to keep an extra $25.00 -$50.00 or so for their costs. However, the amount MR short changed me ($125.00) is excessive and exorbitant. From the invoice I received back from MR today (with my disappointing remittance) it was apparent that MR had not melted my scrap gold down and assayed using XRF which is the proper way to determine scrap value. Rather, MR merely sent me back some unexplained scrap value based on dubious weight and karat estimates. I complained to MR (someone called ****) about my disappointment with this transaction earlier today via email but have yet to receive a response. I cannot recommend using Midwest Refineries, LLC based on this transaction.

    Midwest Refineries, LLC Response

    06/07/2024

    Received an email from this customer stating his disappointment in his settlement. Called and left a message that I would review his order and reply the next day. I reviewed his order and called him and left a message.to explain his settlement. Instead, I see this negative review. Many people make the mistake of figuring the purity of various karat gold at its plumb percentage of purity, which it should be, but never assays that high. They also do not figure in any weight loss, which all precious metal loses when melted. 10K will average between 38$ to 40% purity, not 41.7%, 14 k will average between 53% to 56%, not 58.5% and 18K will average between 69% to 72%, not 75% as it should. There will also be a 2% to 4% after melt weight loss, when any precious metal is melted. This customer figured all of his karat gold at its plumb percentage of purity and did not account for any after melt weight loss. He also did not give me the oportunity to explain his settlement, before posting this review. ****

    Local BBB

    BBB of Detroit & Eastern Michigan

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.