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ComplaintsforRobinson Dental
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My son and daughter had multiple bad experiences with broke braces. We have had broken brackets, wires after almost every visit.Business response
05/22/2024
Tell us
502 ******************
**********************
p:************** f:************** ***************************************
Dear ****** family,
Thank you for bringing this matter to our attention. We understand the frustrations with the brackets coming off and wires poking. We have provided orthodontic treatment for hundreds of patients of which no two are alike and present with different challenges. The one thing that all cases share, is that it is not uncommon for brackets, bands or expanders to come off at various stages in treatment due to the torque that is placed on wires and brackets when moving teeth and the daily stress we place on our mouths each day to perform basic chewing functions. We are sorry for any inconvenience that you have experienced during your children's treatment to help us ensure that they receive prompt and proper care, we have done our best at getting you in right away and not having to wait.
In regards to your disputed amount of $5,000, we will be reviewing what our next steps will be to resolve the issue. After speaking with ***** and explaining ****** treatment of Phase One with him and how we have these events happen and the different routes that we can take going forward to help; he seemed very understanding. With going through **** treatment of Phase Two and talking about taking extra time during and before leaving the appointments to ensure wire is not poking and the brackets are secure. We are in hopes that this helps in regaining both ***** and ***** trust and allowing the continuation of treatment for both ***** and ***.
Again, we acknowledge that you have had to bring your children back for additional visits, we understand and apologize for the inconvenience but please know these are included in the total investment for treatment as they do occur. Thank you again for bringing this matter to us, we will do everything we can to resolve the issue as quickly as possible.
If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
*****************************
Office Manager
why here...Customer response
05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.