Business ProfileforJack Demmer Ford, Inc.

I bought my car in for service because my car was jerking, bucking and pulling like it wanted to cut off. I approach a service man name *******************. I went to explain my situation with my car and immediately said to me we cant look at it until February. Do you have a appointment. I said no this happened yesterday. He started again to say we cant see it until February. I then said will you be able to tell me at least what is wrong and if you cant fix it I understood but will you be able to diagnose it. He stated NO!!! At this time I lift with my car to find another dealership. My car engine light came on and cut off. I return back to him and the dealership and said my car shut off and the engine light came on. Now the car is unsafe. He stated again I cant see it until February. I said you telling me you cant scan it to tell me what is wrong and why you so rude talking. And what did you not talk rude to those 2 guys in here. He then stated we can scan it in a couple of days. Then we cant see it until February. I said fine then let it sit until February a whole month away before I know whats wrong. Now I have to pay for a rental for a whole month which will cost my **** dollars until February LUCKY ME!!!! I am 57 year old female and have been driving since ***************************** ****. I have never been pushed aside and felt like garbage. All I want is to drive safely not feel unsafe.