ComplaintsforReliable Aftermarket Parts, Inc.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered a spindle part for my mower. Received the part and the quality was too poor to use the part. I spoke with ****** via email that the part may be wrong and not the part number I ordered. I sent him a screen shot of their website showing the part number was the correct one I ordered and he said he would refund the part but not to return it. They sell cheap knock off parts that are not good quality at all. This unit has bearings that do not spin smoothly, and the pulley does not come off without a puller or install without excessive force that will ruin the cheap metal threads. The threaded hole in the spindle where the blade bolts on is not centered and will cause premature failure of this part.

  Business response

  07/31/2024

  Hi *******. Thank you for your feedback. We looked into this complaint and did see that on the same day you submitted this BBB request, you stated to our customer service department that you submitted a chargeback/dispute with your credit card. Typically when this is done we do not refund the order as it could be refunded twice to your method of payment. All that being said, we did submit a refund to your method of payment on July 30th and you should see the refund on your account statement shortly. The time it takes to show this refund depends on your financial institution. If there is anything else we can assist with please feel free to reach out again. 

  Thank you,

  Reliable Aftermarket Parts, Inc

  Customer response

  07/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********. I have received the refund; it took this letter and action by my charge card company to get their attention.  I consider this complaint resolved.

  Regards,

  *********************************

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i purchased a product that was defective. i called them the day it was installed about faulty operation. There was a delay in getting new parts and time at the shop to get them changed out so I talked to customer service on a regular bassis and was told for a while that they were not taking returns due to Covid. I was finally able to return it in origanal box on 7/9/21 directly to there store and had to leave it on there cart outside there front door due to covid. i called and talked to *********** to let him know it was there. On 7/20/21 *********** acknowledged recieving the return and said he was dealing with the manufacture on it. Since then i have been getting a run around 3-4 time a month and still no refund. This was returned on RA81795. this was over a $750.00 part when i bought it. part number R18376 $861.99 Current price. I have recently been informed that *********** no longer works there and Rob would be calling me but nothing as of today. i have left Rob many messages and no call back. i have made 4 call to them today alone.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I bought a canopy on top **** for my tractor from this company. I paid in full. Several days later I get an email from the company stating that they need 200 more shipping on top of the shipping I already paid. Per the terms of service of any sale on **** a sale is binding a contract. The seller must fulfill its obligations to deliver the item. Instead this seller cancelled the order. **** filed a violation report against the company. The feedback left by other buyers say that this company does this tactic as a routine matter.

  Business response

  12/06/2021

  Good morning,

  Thank you for your feedback, being a family owned business we rely on feedback from our customers to improve our quality of service. After reviewing your order I do see where you placed an order with us via **** on 12/2/2021. In a very timely manner we reached out to you (12/3/2021 less than 24 hours) stating that the shipping calculation was not correct on **** and wanted to know if your intentions regarding the order. We pride ourselves on positive feedback and being in the ****% of **** sellers with a Top Rated badge. I would be more than happy to discuss this with you in more detail if you choose to reach out to me directly @ ************. Thanks again for your feedback and we appreciate your business. *********************** - Manager Sales & Ecommerce

  Customer response

  12/08/2021

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

   

  As the business requested I called
  ************ on Monday and left a message for ******.  No return phone call has been received.
  Regards,
  
  N ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩