ComplaintsforBoost Mobile
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Boost Mobile I need mine and my daughter ******* phone unlocked to go to another service provider. We have had very poor to little service with our cell phones thru Boost Mobile for over 7 months now. I called customer service several times and went to the Boost Mobile store in ******** ** several times with no resolution. Finally we *********** cancelled to go to another provider and got transfer pins but the other provider said Boost didnt unlock our phones in order to get another service provider. We went to the Boost Mobile ******** ** ******* store again and called customer service as well and no one will unlock our phones. We have no contract with Boost Mobile and nothing was signed or told to us to make us have locked phones for a year. We purchased these 2 phones in full with cash on day one. These phones are completely bought by us and paid for, please unlock our phones. We never got communication from anyone that we have to have locked phones for a year until we called to get another service provider. The customer complaints say to talk to the Executive Escalation Team at Boost Mobile to help but no one will give a phone number when we call Boost Mobile for it. Please Help!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
34873 Ford Rd
Westland, MI 48185
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.