Business ProfileforPM Technologies

As a franchise of a national fast food establishment of 16 years I placed an order for a 150k Generac on 10/6/23. The quote was to install a connection to a new existing transfer switch ********. Generac 12/208v eph, and startup$ ********* , Concrete pad 42x42 =$1125.00 Total $56,711.20 After months of follow-up, the Generac came in May, which is all on Generac. Then the red flags started. The quote person said the switch installed (new) by the ** that built our store was wrong. After weeks of them trying to figure something simple out, that was not an issue. I dont have time to list what they lied about the pad for the unit. After this, the gas line needs a metal riser: ESTIMATE Gas *************** Repair Quote: This quote is for the repairs to bring the gas line up to code and repair the sidewalk from the repair. -Price is to install 2- 1" riser's, The riser at the building we will break the concrete as needed and dig down to install a riser to code, and tie into the gas line with a ball valve. Riser #2 We will install where the end of the current pipe is located. If the pipe leaks between the two risers we are not responsible.-permits-air test gas line Total $4,327.80 and $1,874.13 total now ********. On top of this, they wanted me to sign this with a liability disclaimer, which I did not sign. After signing on May 30th,for the additional work and not receiving an install date, I canceled two days later. I asked for everything back and installation money. All trust was lost. The quotes are inflated pricing. The Generac MSRP is not listed, and the actual cost is 34k. They told me it cost 38k. PM offered my unit back and only 10k back! Keep in mind they have done no work and no date to install, which is 3 months late. In total, they owe me $22,327.00. I have lost power 3 times since this order. Today, Im kicking off my lawyer for stolen money and damages.

******************** After being in business for over 30 years, I have learned that not every company and every customer is a perfect match. With you,such is the case. The manufacturer experienced supply chain delays that were out of our control. We offered to put in a temporary solution in the interim to which you refused. There were several code violations on your jobsite that no good standing company would take the liability for, including my company as we did not perform the work. Assuming we would is absurd hence the waiver requirement you refused to sign. I believe your issue with that part of your rant is with your GC, not my company. You argued several times with my GM demanding we sell the unit at our cost in your 16 years as a franchise business, do you sell your ice cream at your internal cost? Of course you do not, you would not be in business if you did. In your complaint, you failed to mention that we have already spoken to your attorney and have come to an amicable resolution. It is unfortunate that this could not have been resolved in a more professional manner vs ranting on customer review platforms.