ComplaintsforProof Pest Control
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Complaint Details
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Initial Complaint
05/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been with Proof Pest Control for over a year. I called customer service today to cancel my contract and they will not do it unless I pay for the month of ***. I pay approximately $600 a year, $48 a month for their services and they come every 3 months. I do not feel that I should pay the $48 for *** just to close account. Thank you.Business response
05/28/2024
*****,
Thank you for the feedback. We appreciate the good and bad as that is how we grow to be a better company for our loyal customers. You are absolutely correct that you should not have been asked to pay for *** as your account was fulfilled. We apologize for this mistake and it has been addressed with the new representative that you spoke with. Please let us know if you we can do anything else to assist. ****************** *****, Director of Customer Experience
Customer response
05/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
07/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
May 4 2023 Proof Pest Control put ****** on my credit card without authorization. They did not confirm the name on the card and they did not confirm that the owner of the card authorized the service. I had both the company and the bank on the the phone. The company agreed that they put through the charge but that they are refusing to refund me. They agreed that my name did not match the name of the person ordering the service. They agreed that this was definitely not me yet they decided to keep my money regardless.Initial Complaint
06/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid $43 a month for year of service to fix an ant, bee and spider problem. Every time they came out they only did 1 side of my house, never did the inside even when requesting, got a huge infestation, my my daughter and I who allergic to bees got attacked leaving the house 2 days after they "fixed" the problem. Per the agreement if I am not happy they will come back out. Never got the return service that was requested. When I called to cancel I was told they wanted to make it right and would send the Manger out, when I was available. So we were set for Thursday from 5-6, got a call they were canceling and would call me back to reschedule. Never got that call until the following week when the manager at 6pm called to say he was on his way but would be ***** still. I told that will not work I was not aware he was even coming. So he asked me if Saturday morning would work they work 9am-1pm. I said if it's going to be Saturday it would have to 9am I got to go to work. Well I waited till 10:15 called to see what happened, I was told she check in qnd call me right back. 45 minutes later I called back, was told they had till 1pm. I said NO the manager set it up qnd he was to be her by 9. I have to leave. So they were sending a Teach not the manager, and not showing up to 11:30am. Late to work because of all this and they never keep up their end of the contract.Business response
07/06/2022
We reached out to ***** on 6/27. We called and apologized for the complications with her service. According to ***** (our assistant manager), she appreciated the follow up since most companies don't do that. ***** offered to personally take over her account and to give her a couple months of free pest control. ***** decided to pass on it and just cancel her account and ***** took care of that for her.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.