ComplaintsforH W C Home Works Corporation
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Complaint Details
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Initial Complaint
12/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
HWC - Home Works Corporation *********** has been a total nightmare. We paid a $3000 deposit and paid them over $6000 to install a tub and tub surround in our bathroom. The caulk job(s) last only six seeks before it cracks and shrinks and it had to be redone several times and they will NOT cover it under the guarantee / warranty. We were charged $900.00 for the HWC installers to take the ceramic tile and plaster lat down to the bare studs, but they only partially and did it and didnt do it all the way. They were supposed to use water resistant drywall from the tub to the ceiling and side to side, but used plywood instead and for only three feet from the tub up the wall and not the entire wall as they show in a training video they provided to us. They glued the plastic panels directly to the ceramic tile and we now have bubble lines across the entire back wall and side to side every twelve inches apart. We now have two different surfaces both plywood and ceramic tile behind the plastic paneling they installed. On the day the project was finished, three bikers showed to collect the remaining monies owed to HWC as the glue and caulk was not dried or had was set. HWC refuses to warranty and guarantee their work. Several attempts have been made to contact them and have them to come back out to see and correct the poor work performance, but HWC refuses to do so. The two owners have tried to intimate us and have threatened us via emails, that if we ****** review HWC or report them to the BBB Better Business Bureau or take legal actions against them for the poor work that they have done. They fail to take responsibility and correct quality issues and the substandard performance of their installers. We have hired several good contractors over the past two years and with good and satisfying results. HWC has NOT been a good or reliable company to do business withBusiness response
12/28/2022
HWC has been in business for nearly 40 years because we stand behind our work and take care of our customers. We feel we have done just that with this customer. Their project was installed in May of 2020. HWC performed everything that was outlined in the contract with the exception of one change order adding an additional corner shelf. The acrylic products installed have a lifetime warranty if there was ever a failure. This warranty does not apply to standard homeowner responsibilities, such as having to apply additional caulking over time. We have addressed these issues with the customer over the past couple of years. Customer mentions an issue with their bathroom window 2 years after the installation. Because of the location of said window, it should have been installed with tempered glass. Once HWC was made aware of the window being installed with regular glass, HWC at their own expense ordered replacement sashes and came back out to the home and switched the sashes out. At that time HWC also touched up the caulking in the customer's tub/shower at no cost to the customer. Caulking is a maintenance item, not a warranty item. The customer requested ********************** to come back out and re-caulk the entire tub/shower and we said that we could for a service fee. Customer also mentions mold/mildew, again these issues are not warranty issues. Mold and mildew will grow when spaces are not dried out or cleaned on a regular basis. Customer also mentions being charged $900.00 for demo. As I mentioned earlier, there were no additional charges on this project other than the agreed upon change order for an additional shelf. I have requested to see a copy of the $900.00 charge and have not been provided one. Our records show the original contract plus the additional shelf change order only and that is exactly what the customer paid.Customer response
01/05/2023
Complaint: 18647203
I am rejecting this response because:
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.