Business ProfileforWashtenaw Dental Associates

Washtenaw DentalJuly 22, 2022 To Whom It May ************************ $89 check is for the individual membership which is highlighted according to the email print out sent via email. It is a sorry predicament when a customer (patient) seeks sincere help and is deceived in the process. First, in this household we are both retired and though we are on a fixed income, we take much pride in paying our bills in advance. Point in fact, last January the $400 surgery was paid-in-full by this customer right in the same visit. As months passed, Washtenaw Dental (WD) was being seriously considered for the dental work needed, taking into account the excellent job **************** performed, although there was no financial change in the household income. This is the reason I wanted a consultation. It was my understanding the first in-depth consultation would be free and that was not only affirmed at the time of the phone exchange with ***, along with ****** when I entered the office. Several times I made clear my motivation that I was only there for a consultation, thinking it was free because of the major work needed. An informed decision is a very wise and prudent path to take, especially for limited budget households, let alone all customers. When the bill was received the initial reaction was of disappointment and a feeling of deceit - what else is new in the marketplace? We will pay and deeply regret the mistrust concluded after this pitiful excuse for professionalism on WDs part. Communication is vital between parties with the understanding that both sides know exactly what the final outcome of an investment is met. Further, it is important to know the sender of the message is perfectly clear to the receivers understanding, so as to make a joint and financial decision. It is very interesting having a PhD in Leadership in **************** and your business of Dentistry find ourselves in this quandary. There is a gross misunderstanding; however, I know what was